Job Properties
  • Job Type
    Full-time Position
  • Background
    Finance and Economics
    Management & Business Others
    Marketing and PR
    Media
  • Languages
    English Spanish
  • Experience Required
    1 - 2 Years
  • Degree Required
    Bachelor
    • Province
      Postcode 1018 in Amsterdam Centrum
    • Date Posted
      November 10,2020
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    Junior Customer Service Agent - Spanish Market

    Junior Customer Service Agent - Spanish Market

    The ideal candidate loves talking to people and proactively solving issues. You will be a key point of contact for a number of business owners in our Spanish market.

    This role suits new graduates and can be an entry-level into the digital marketing industry - you only need great communication and time management skills.


    Responsibilities

    • Manage clients' questions and requests from inbound and outbound calls and emails
    • Obtain client requirements and prepare these for internal and external use
    • Develop trusted relationships with your clients
    • Keep the tracking and order management system up to date
    • Collaborate with the team, share ideas and best practices to develop and improve our service
    • Ensure the timely and successful delivery of our digital products

    Skills & Qualifications

    • Native fluency in Spanish is essential - you will speak to our clients based in Spain
    • Fluency in English (spoken and written) in order to communicate with internal stakeholders
    • Ability to communicate effectively with clients by phone
    • Experience in customer service, support or relevant role is desirable but not a must
    • Keen interest in digital marketing with a proactive intention to learn more from our skilled experts
    • Ability to work flexibly, stepping in to help other team members and clients, and work well with others and take on responsibility in an open team environment
    • Strong work ethic and team spirit
    • Ability to juggle multiple tasks and maintain sharp attention to detail
    • Living in the Netherlands or willing to relocate to Amsterdam

    What we offer you
    • Full-time, 40-hour contract
    • A position in which you can develop your communication skills and your digital marketing skills
    • A fantastic Amsterdam location and super new office!
    • A group of energetic, multicultural colleagues (with over 30 nationalities in a team of 150 people!)

    Spotzer is an equal opportunity employer. If you think that you meet these requirements and you're ready to join a dynamic, international company that is growing rapidly, do not hesitate to apply!

     
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