Job Properties
  • Job Type
    Full-time Position
  • Background
    Management & Business Others
  • Languages
  • Experience Required
    3 - 5 Years
  • Degree Required
    • Province
      99 reviews
    • Date Posted
      March 12,2021
    • VISA
    • IMG_6430
    • Career Consultation
    • CV CHECK
    • internship package

    ITIL Process Manager

    For an international bank in Amsterdam we are currently looking for an ITIL Process Manager. As ITIL Process manager you will be Process manager/owner of all ITIL processes belonging to Operations lifecycle phase. Do you possess the technical and personal skills to set up and help with the Event Management, Incident Management, Problem Management in the Banking industry? In that case, this is for you. Keep reading!


    What will you be doing as ITIL Process Manager?

    • Ownership of the Service Level Management process and Continuous Service Improvement process.
    • Request Fulfilment Management
    • Event Management,Incident Management,Problem Management
    • Give support to the other Service Managers within IT Services
    • Maintain positive auditable posture for assigned processes and all IT Services processes
    • Assure compliance by implementation, monitoring and control
    • Collaboration and support within all MBE branches
    • Chair of the Operational Board meetings
    • Manage 1st LoD risk and issues related to assigned processes

    Your profile

    • ITIL3/4
    • ServiceNow - primarily on reporting and dashboarding
    • Project management (PMP/Prince2)
    • Planning
    • Communication
    • Advanced Business English
      • Reporting and presentation
    • Ability to coordinate cross-functional work teams toward task completion
    • Good interpersonal skills, team focused, well-organised, organisation-sensitive and awareness.

    Are you interested in this role? If so apply today!

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