Tesla is currently looking for an IT Support Technician to join our team in Amsterdam, The IT Support is the first point of contact for IT related questions. The primary task of this position will be to troubleshoot and resolve endpoint issues for remote employees. Ranging from basic requests or complex issues that require immediate resolution or escalation. These duties will be performed in compliance with policy guidelines and within timeframes as defined in the team’s SLA and/or project requirements.
The IT Help Desk supports all Tesla locations across the world. The IT Support team supports our end users 24/7, working on Saturday, Sunday and public holidays will be required.
Respond to requests for technical assistance over the phone or via a ticketing system [30%];
Diagnose and resolve technical hardware and software issues on Windows, Mac and other operating systems [30%];
Identify and escalate situations requiring urgent attention [10%];
Triage and redirect issues and requests to the correct resource [30%];
Working with Active Directory, Exchange 2007/2010 or Office 365 and Windows server on a daily basis;
Participate in projects when required;
Resolve issues through the ticketing system on first touch whenever possible.
Minimum of 1 year of experience in an IT Help Desk environment
Excellent problem solving, communication and interpersonal skills along with patience, a customer-friendly attitude and the ability to work in a team environment is preferred
Strong attention to detail and ability to multi-task is preferred
Experience with answering phone calls is preferred
ITIL certification or basic understanding of ITIL methodology is preferred
Excellent written and spoken English is a must
Working on the weekend and on public holidays is required