Job Properties
  • Job Type
    Full-time Position
  • Category
    Software & Information Technology
  • Languages
  • Experience Required
  • Degree Required
    • Province
    • Date Posted
      October 01,2021
    • JSS
    • VISA
    • IMG_6430
    • Career Consultation
    • CV CHECK

    IT Support Technician

    GumGum is a global technology and media company specializing in contextual intelligence. For over a decade, we have applied our proven machine learning expertise to extract value from digital content for the advertising industry. The company's contextual advertising engine, Verity™, comprehends the meaning of text, images and video online, allowing marketers to safely and precisely place ads where people are most engaged. Combining that contextual targeting and brand safety intelligence with proprietary high-impact ad formats, GumGum's advertising solutions deliver industry leading efficiency, accuracy and performance.
    GumGum is looking for an IT Support Technician to primarily support our EMEA teams. You are passionate about providing an amazing customer experience while delivering outstanding technical support and you have the desire to help people in a fast paced environment to find solutions. You are the first point of contact for IT related questions in your region with the primary task of troubleshooting and resolving endpoint issues for remote, and on a limited basis, in-office employees. These duties will be performed in compliance with policy guidelines and within timeframes as defined in the team's SLA and/or project requirements.

    The IT Support Technician is responsible for a variety of daily tasks including but not limited to the following:

    • Provide day-to-day support for client hardware and software issues pertaining to multiple devices such as Windows PC, Apple Mac, and other mobile devices
    • Respond, resolve, and document daily HelpDesk tickets in our JIRA service desk environment in a timely manner
    • Troubleshoot basic hardware and software problems on the phone or on location; referring complex issues to higher-level staff, as needed
    • Provision equipment and access for new hires (onboarding)
    • Retrieve equipment and revoke access for exiting employees (off-boarding)
    • Responsible for the end to end lifecycle of assigned IT assets. Image, deploy, maintain and retire all hardware including desktops, laptops, monitors, etc.
    • Modern collaboration setup and support (Zoom, Microsoft Teams)
    • Assist in determining the need for, evaluating, selecting, installing, and replacing a variety of hardware
    • Assist staff to digitize workflow and documents for integration/migration matters, (e.g., Microsoft Office 365 to Google)
    • Develop, manage, and maintain vendor relationships
    • Configure and maintain management and monitoring systems
    • Plan, execute and support office technology setup
    • Domestic travel may be required to support the completion of IT projects and/or provide in-country office support

    Minimum Qualifications

    • Bachelor's degree in Information Management, Computer Sciences or Computer Engineering or equivalent work experience
    • 3+ years of experience in a similar role
    • Familiarity with Jira or other Enterprise ticketing tools
    • Ability to lift 30 lbs., and agility to work under desks at times
    • Must be fluent in English
    • Proficient administration abilities in Office 365, Google, and/or Azure (bonus for other cloud hosting services experience)
    • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, Systems Admin (or similar role)
    • Proficient using, troubleshooting and managing Linux, and especially Windows and macOS
    • Demonstrate flexibility with projects and inquiries with the ability to manage multiple projects and to establish priorities with minimal supervision
    • Can leverage their own experience while quickly acquiring knowledge on-the-fly to troubleshoot unfamiliar systems with minimal assistance
    • Ability to learn new technologies quickly and with minimal guidance
    • Thrives on technical challenges and takes pride in solving them
    • Must possess a high level of discipline while remaining flexible

    Job Type: Full-time

    Work Location: Multiple Locations

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