Job Properties
  • Job Type
    Full-time Position
  • Category
    Software & Information Technology
  • Languages
    English Dutch
  • Experience Required
  • Degree Required
    • Province
    • Date Posted
      September 25,2021
    • JSS
    • VISA
    • IMG_6430
    • Career Consultation
    • CV CHECK

    IT Support Team Lead - maternity cover

    We are looking for a charismatic leader to lead and steer our ICT Support Desk, based at our beautiful Head Office in Hoofddorp starting from mid/end October for a period of 5 months. In this fulltime role you will be working at least 3 days a week from our office (preferably fulltime) and you will have the fantastic opportunity in helping define, create, building, optimizing and managing the future structure, process, take initiatives, and being team responsible for ICT Support at Scotch & Soda at a global level, encompassing our Retail stores and office locations in Europe and North America. You will be responsible for a number of direct reports as well as have accountability in managing an extended virtual, and be working closely with multiple project teams and business partners, onboarding and improving their support needs.

    The position:
    Guides and directs a number of ICT support engineers, assisting them in issue prioritization as well as advising on technical direction for issue resolution
    Manages issue escalation on behalf of clients
    Helps define and monitor Service Level Agreements, to be established with the various internal business partners and departments.
    Continuously strives to improve processes and solutions within the ICT Support Desk to drive efficiencies and reduction in time to issue resolution
    Resolves daily issues and / or malfunctions related to hardware and software
    Answers questions queries regarding applications and hardware
    Responsible for the timely update for a number of software solutions
    Establishing best practises when it comes to support and improve the organization standards
    Coaches and leads the team by example, and helps them to take ownership of their responsibilities

    Job requirements:
    You are a team player, with a proven track record of (assisting in) managing and evolving an ICT Support desk Team
    At least 3 years of experience in a similar role, ideally in the Fashion and / or Retail Industry
    You are hands on and not afraid to roll up your sleeves and get stuck into detail
    You are results oriented, with a strong desire to satisfy your customers’ needs
    Ability to multitask, prioritise work in a dynamic, fast paced and entrepreneurial environment
    Excellent knowledge of the English language, both written and spoken. Knowledge of the Dutch language is an additional advantage
    Excellent knowledge of Microsoft 365 solutions
    Knowledge of Mac OS X and Microsoft Operating Systems
    Flexibility! We operate in different time zones and therefore an availability shift is being rotated in the team
    Currently located in The Netherlands
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