Job Properties
  • Job Type
    Full-time Position
  • Background
  • Languages
  • Experience Required
    1 - 2 Years
  • Degree Required
    • Province
    • Date Posted
      April 20,2021
    • VISA
    • IMG_6430
    • Career Consultation
    • CV CHECK
    • 周年特惠 IP

    IT Support Specialist

    The IT Support Specialist will be a member of the IT Support Engineering team and will work with users globally to improve productivity by resolving technical issues and improving the user experience. You will provide exceptional customer interactions to all Brickster's through tickets, walkups, pings, and in every interaction.

    The impact you will have:

    • You will support our core platforms - user support, ticketing, procurement, and provisioning
    • Document all processes and update current documentation for the established process
    • Document assigned project work and update to ensure accuracy
    • Work with other Information technology members to improve efficiency by implementing new process, tools, and automation
    • Be an ambassador for the IT organization with our internal customers
    • Provide the very best customer service experience for all employees with your knowledge in technology, resolving support requests, educating, and sharing knowledge with our workforce
    • Maintain the asset inventory system and ensure all hardware/software allocations are logged

    What we look for:

    • Experience working on a high volume ticketing system (+1000 PM)
    • Experience supporting customer IT needs in a global team supporting multiple regions and time zones
    • In-depth knowledge of and the ability to perform advanced troubleshooting on macOS, Chrome OS, Windows 10, and SaaS applications (Okta, Google Workspaces, O365)
    • Provide other services to reduce tickets and ticket closure times
    • Work with partners to find efficiencies and implement improvements to our internal systems
    • Working knowledge with securing/management of endpoints using JAMF / InTune


    • Health insurance reimbursement and collective healthcare scheme
    • Life, accident and disability coverage
    • Company pension
    • Paid parental leave
    • Annual vacation bonus
    • Equity awards
    • Gym reimbursement
    • Annual personal development fund
    • Work headphones reimbursement
    • Business travel accident insurance

    About Databricks

    Want to help speed the development of medical breakthroughs? Make the next mode of transportation a reality? Or discover ways to reverse climate change? We're on a mission to help data teams solve the world's toughest problems. The opportunity is huge and Databricks has emerged as a leader. Thousands of enterprises — including Comcast, Virgin Hyperloop and H&M — already rely on us to power their businesses and we're just getting started. Now it's your turn - join us to grow your career and make an impact with some of the brightest minds in the industry.

    Our Commitment to Diversity and Inclusion

    At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.

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