Are you the progressive Computer Science or Information Technology-oriented student that we are looking for? Are you passionate about serving technical queries for our internal customer? Join our IT ServiceDesk team as IT/Computer-Science student to get hands-on experience with tier-one internal customer IT support issues.
In this role you will join our Technology team. This team is Irdeto’s center of excellence for Technology Advancement, Innovation, Market Intelligence, IT and DevOps. We deliver outstanding service to our customers, both internal and external. We are dedicated to the lifecycle management of Irdeto’s products and services, and ensure our products operate flawlessly in the cloud. If you enjoy innovation, providing great support, smooth IT and Cloud processes and complicated technical challenges, you’ll love working with us.
About the internship:
Here at Irdeto we pride ourselves on our very diverse international working culture and continuous inclusion of interns from around the world to further their knowledge in the field through quality hands-on work experience in our teams.
As IT Support Intern you will be part of the Technology Operations team and you will get heavily involved in level-one technical support by addressing walk-ups for our customers. You other activities will include reading, reviewing, and improving where relevant the current support process documents in our knowledgebase (i.e. Atlassian) and use it to resolve first line support cases and queries. You will also be working closely with our IT Senior Service Desk colleagues to identify a relevant set of repetitive existing support scenarios and provide other operational support from time-to-time. At all times we expect you to bring a customer-centric, helpful, friendly and positive attitude to your work and colleagues.
What will you be learning?
How to fix both Windows and MacOSX desktop support issues.
How to deploy Enterprise based Laptops and device management using Dell Case and Jamf.
How to deliver the appropriate IT resources for each individual or departments needs, whilst staying within budget.
How to troubleshoot, refactor and continuously improve the quality of technical support / assistance.
How to work on an IT service-management ticketing system.
How to troubleshoot our unified communications suite i.e. Zoom Rooms and Desktop and our Windows server i.e. ActiveDirectory.
How to work with other Technology Operations teams such as systems administration and networking.
What can you bring to the team?
Currently studying a Bachelor’s degree in Information Technology, Computer Science or a related field (to be considered for the internship, you need to be enrolled in a university / other educational institution)
You are available for an internship lasting between 9-12 months.
Some experience with installation of Enterprise Desktops (Windows 10, Mac OSX) and related software packages (i.e. antivirus, adobe, office 365).
Some knowledge of how to install apps on the iOS phone (i.e. e-mail clients, business apps).
Working knowledge of the Microsoft Office suite is a plus.
Some experience with a scripting language (i.e. python) is a plus.
Dare to be curious, creative and provide innovative solutions by thinking outside-the-box.
Quick learner and adopter of new systems, platforms and tools.
Pro-active, quality-minded with a positive attitude; you have great interpersonal skills and work well with others.
Good English communication skills (both verbal and written).
Why join Irdeto?
We are on a mission to build a secure future, where people can embrace connectivity without fear. Our lives are increasingly connected. At Irdeto, we enable people and companies to experience connectivity effortlessly by protecting them from cyber attacks. Security is the enabler of the connected world we live in. Our solutions and services ensure that you can enjoy the latest video games, the best blockbuster movies and your favorite live events. And it does not stop there; our technology also secures connected transport and IoT connected industries – just to name a few. With 50 years of expertise in security, we protect over 5 billion devices and applications for some of the world’s best-known brands.
What do we offer you?
Irdeto is a people first organisation where you can secure your future. Our values of Trust, Accountability, Agility and Innovation inform our culture. We believe in connecting people and developing careers with a strong focus on collaboration, creativity, health and happiness among our globally diverse workforce.
In addition to competitive remuneration and an extensive benefits we offer:
An international & multicultural environment where diversity and inclusivity are celebrated and embraced
Professional educational opportunities and training program
Innovation sabbatical ’s
State of the art office space
On the job coaching and mentoring
Flexible work arrangement
Some of us run city marathons and even go on snowboarding trips together!
Casual Friday? Casual every day!
And many additional perks customized to global locations (canteen, fresh fruit, amazing coffee, parking, on site gym, yoga room to name a few)
With over 50 successful years of business innovation behind us, and an exciting digital and connected future ahead of us, Irdeto is a progressive company to join. We are looking for people who will keep us at the forefront of innovation and creativity.
Welcome to Irdeto!
‘ Irdeto is proud to be an equal opportunity employer and we do not discriminate on identity or innate characteristics, instead we aim to build a diverse, inclusive culture where your talent counts’