Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for its clients and the millions of people who count on them. Through people, process and technology, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward.

Conduent’s differentiated services and solutions improve experiences for millions of people every day, including two-thirds of all insured patients in the U.S., 11 million employees who use its HR Services, and nearly nine million people who travel through toll systems daily. Conduent’s solutions deliver exceptional outcomes for its clients including $17 billion in savings from medical bill review for workers compensation claims, up to 40% efficiency increase in HR operations, and up to 40% improvement in processing costs, while driving higher end-user satisfaction. Learn more at www.conduent.com.

Job Description:

Key tasks & responsibilities:

• Manage the IT Business partner team with coverage of expertise in Netherlands, Germany, France and UK as primarily focus. Romania-, Turkey, Colombia and Brazil as secondary task
• Manage consultancy and project management with representatives of the client with respect to the needs and requirements, resulting in an agreed package;

• Translate customer needs and requirements to internal service delivery;
• Preparation of functional design and project implementation plan (can also apply to project changes);
• Coordinate, execute and control the activities within the implementation plan, as well as monitor the planning;
• Transfer of a complete service delivery package to the Delivery Management and/or Client Team Manager;
• Ensure follow-up during the first period of operational service delivery;
• On request- and proactively support the Delivery Management (with knowledge, expertise) on ICT Infrastructure, Call center applications and all IT-related topics;
• Support the Sales & Account management in the sales process and if necessary contribute with IT added-value to the proposition of any tender.

• Education level: HBO+;

• Excellent communication and social skills;
• Affinity with ICT solutions for call centers;
• Good structuring, planning and organizing skills;
• Well-developed analytical skills and numerical understanding;
• Projectmanagement skills;
• Commercial, business policy and organizational sensitivity;
• Solution- and results orientated;
• Teamplayer;
• PRINCE2 certification is an absolute plus;
• Experience with call center environment is a plus;
• Good command on English language (spoken and written), the French, German, Spanish or Dutch language is a plus.

• Experienced IT manager
• Analytical skills;

• Hands-on approach;
• Communication skills;
• Innovative drive on IT;
• Effective decision-making;
• Empathic;
• Responsible;
• Hands-on mentality