Creative and Design IT Management & Business Others
1 - 2 Years
IT FIELD SUPPORT TECHNICIAN
Our global house-of-brands inspires and empowers youth culture. Relentlessly committed to fuel a shared passion for self-expression, we create unrivaled experiences at the heart of the sport and sneaker communities through the power of our people. If you want to be a part of something bigger than you can imagine, you’ve come to the right place. To learn more about the incredible impact we’re making on both our local and global communities, Click Here!
Foot Locker’s Store & Workplace Services team is driving digital transformation in our retail store and corporate environments. The Field Support Technician will join a Depot Support Team that is fully committed to delivering the highest level of support for all POS Store Systems. As a Field Support Technician, it will be your duty to coordinate all aspects of daily operations including the repairing, testing, configuring, recording, shipping, and receiving of store POS hardware. The ideal candidate will be well organized, detail oriented and possess the ability to problem solve both independently and in group settings. Success will be measured by the technician’s ability to master all types of hardware deployed in our stores and the level of customer service provided.
Configure, test, repair and refurbish all types of POS equipment and peripherals including but not limited to POS cash registers; server/workstation PCs; receipt/document printers; PIN pad devices; handheld terminal (HHT) devices as needed using new and existing methods learned from all sources (internal/external).
Support IT store projects as needed. Collaborate with internal customers to facilitate successful implementations.
Remain current on all new technologies introduced to the stores and proper support thereof.
Must be able to use problem-solving skills with the ability to identify problems; drive to root cause; develop and implement solutions for POS store equipment.
Active participation in creating new documentation as well as updating previously created Knowledge Base (KB) documents.
Collaborate with peers and leadership to maintain alignment across all Technical, Support, Operations Teams.
Partner with Store Help Desk and other Teams to ensure problem resolution SLAs and project goals are met.
Review daily backlog reports for outstanding equipment needs.
Research and react to Problem Reports (IR) for equipment.
Coordinate shipping and receiving tasks per Depot operations.
Check in new inventory daily and assess disposition of hardware assets.
Document work and maintain accurate store asset records in ServiceNow and/or related reporting tools.
General cleaning and organizational tasks associated with working in a warehouse environment.
May be required to perform additional duties as assigned by supervision.
Adhere to all corporate policies and standards.
SKILLS & KNOWLEDGE:
Base understanding of Windows and Linux OS.
Experience with incident and asset management tools; ServiceNow preferred.
Experience or training in MDM/Handheld Computers Break/Fix (Zebra Devices), SOTI MobiControl Device Management.
Working knowledge of Cisco Meraki Dashboard processes.
Able to perform basic electronic trouble shooting and repair on POS hardware.
Excellent communication and interpersonal skills, with the ability to communicate professionally with end-users of all technical skill levels.
Ability to work effectively with limited direction.
Proactive in making recommendations in process and technology improvements.
Authentic passion and commitment to excellence. Goal oriented.
Demonstrate passion for team play, customer service, and learning new technology.
Ability to work in a matrix environment where direction comes from multiple executives.
Vendor interaction/management experience.
Exhibits consistent attendance and punctuality habits.
Previous retail experience.
Additional language skills.
Level of education on MBO level 3 in Information Technology, OR 2 years of experience in similar working environment (company size).
Proficiency in Microsoft 365 applications: Excel, Word, PowerPoint, OneNote, Teams, etc.
Able to accommodate shift changes, including evening and weekends to support business needs.
Fluent in verbal and written communication in English (verbal & written).
Valid EU Driver’s license is mandatory.
Possess, or be willing/qualified to obtain forklift certification.
Candidates must be eligible to work in the European Union.