Established in 1996 in Amsterdam, Booking.com has grown from a small Dutch start-up to the third largest e-commerce company in the world. Booking.com is the largest business within Booking Holdings (NASDAQ: BKNG) and accounts for the vast majority of Booking Holdings’ total revenue. Booking Holdings is a leading Fortune 500 e-commerce conglomerate with a market cap of approximately $80 billion.
With a mission to make it easier for everyone to experience the world, Booking.com invests in digital technology that helps take the friction out of travel. Booking.com connects travellers with the world’s largest selection of incredible places to stay, including everything from apartments, vacation homes, and family-run B&Bs to 5-star luxury resorts and even tree houses. The Booking.com website and mobile apps are available in over 40 languages, offer more than +28 million total reported listings, and cover +140K destinations in +200 countries worldwide.
Booking.com is currently looking for a world-class Investigator - Legal who will be responsible for investigating workplace reports of actual or suspected violations of the Code of Conduct and other company policies. The Investigator - Legal reports into the Senior Legal Counsel, Compliance and dotted line to the Vice President, Global Investigations at Booking Holdings Inc.
As the Investigator - Legal you are responsible for:
Conducting prompt, thorough, objective and confidential investigations of employee and third-party complaints of violations of company compliance standards
Conducting investigations independently as well as collaboratively with other investigators
Performing report intake and assessment of possible misconduct to determine appropriate resolution strategy
Ensuring that investigations are conducted according to company’s established standards and procedures
Conducting interviews, either in-person or remotely, with complainants, witnesses and individuals against whom complaints are filed, to gather and analyse the relevant facts
Identifying, collecting, analysing and preserving documentary evidence related to the investigation
Preparing reports and other investigation documentation
Identifying and making recommendations to improve business operations
Assisting with post-investigation remediation, as appropriate
The ideal Investigator - Legalwill have:
3+ years’ experience in workplace investigations in a corporate setting
Bachelor’s degree (in Law - a plus) with a CCEP or investigations-related certification is preferred
An understanding of compliance principles and requirements relating to conducting investigations required
A demonstrated track record of being proactive, managing multiple cases (with the potential to be in different time zones) simultaneously, and focusing on priorities with minimal supervision
The ability to work effectively in a global environment; sensitivity to and an understanding of cultural differences.
The ability to gather information by examining records and documents, accurately record information provided orally, and to write findings clearly and concisely
Strong interpersonal skills and the ability to interact and communicate effectively with investigation participants, managers, and others
Fluency in English; both written and verbal - additional languages is a plus
Further skills we are looking for:
Aligning with Booking.com’s Values (Think Customer First, Succeed Together, Own It, Learn Forever, Do the Right Thing)
Being curious, flexible, and a creative & pragmatic problem solver
Confident yet collaborative
Ability to influence stakeholders across all levels within the organisation
Being proactive, resilient and having the drive to get things done
Having sound judgement and the ability to see the big picture and simultaneously appreciate the details necessary to operationalise the strategy
Having the courage to take positions and make tough judgment calls
Being a team player, self aware and a good listener - a diverse group will always find the best solution!
Ability to move with agility, prioritise workloads and meet deadlines
Forward thinking with an interest in emerging issues in legal and policy
Booking.com ensures equal employment opportunity to all employees and applicants. All qualified applicants will receive consideration for employment without regard to age, ancestry, colour, family or medical care leave, gender, gender identity, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex, pregnancy and childbirth, sexual orientation, or any other characteristic protected by applicable laws and regulations. We aspire to have a workplace that reflects all of the diverse communities we serve and we welcome and encourage candidates from all backgrounds and experiences to apply for roles on our team. We work to cultivate an inclusive culture in which all of our employees can be their authentic selves.
Why join the Legal & Public Affairs Team now?
Booking.com’s Legal & Public Affairs team is on a transformational journey at a transformational time for e-commerce and travel (think: growth, innovation, changes to how we operate); you will have an opportunity to actively shape the Department’s future. The Legal & Public Affairs team is also a critical part of the enablement of Booking.com’s strategy of the Connected Trip (a travel experience that includes not just accommodation, but also transportation, attractions, experiences, payments, flights etc).
This is a journey that requires close business and Legal & Public Affairs partnerships to redefine our business model, navigate complex regulatory environments, build new products, and negotiate increasingly elaborate commercial deals, among other important projects our teams get involved every day. To tackle this mission, it all starts with a strong team passionate about growing Booking.com in an ethical and sustainable way!
Who we are
To match our global footprint and the array of challenges we face, we are proud to highlight the diversity that exists across this group. We are a team of approximately 70 professionals - representing more than 20 nationalities - with lawyers qualified in many different countries, as well as non-lawyers with public policy, economics, compliance and risk backgrounds. Our team’s previous experience spans across a multitude of industries with team members having worked for major global companies (including Uber, American Express, Airbnb, Amazon, Google, Nokia), tech and other startups, government entities (e.g., the Dutch Competition Authority), and reputable international law firms (e.g., Hogan Lovells, Freshfields Bruckhaus Deringer, Baker Mckenzie), and Public Affairs firms (e.g., FTI Consulting, FIPRA, Brunswick).
In addition to our day-to-day work, we actively seek opportunities for our team members to engage in the wider global legal and public affairs communities through speaking engagements, training programs, and association memberships. Some of our lawyers are Board members of Consumer Law associations, Competition Law associations, Privacy associations, etc. We also believe in actively engaging with stakeholders to share our insights on policies affecting the travel experience and how travel tech innovations can fuel the digital transformation of the travel industry. For example, we recently launched Booking.com’s Public Affairs blog, where we publish our position on key policy issues (A World Worth Experiencing).
As a team, we believe in:
Integrating with the Business and Legal having a “seat at the table”: we are decision makers that can have a real impact on Booking.com’s future
Booking’s mission of making it easier for everyone to experience the world. Travel helps people become more open minded, curious and flexible
Allowing members of our teams to experience different areas or, if they want to be specialists, give them the tools to become more effective in their jobs
Providing holistic legal and public affairs advice; our team should not work in silos
Always looking for better ways of doing things, improving our Legal Operations function, innovating and exchanging best practices
Accepting that it's OK to make mistakes as long as we learn from them
Having a sense of humour and having fun working together; we are a team that likes to collaborate and share in joys and challenges together!