Milestone Technologies, Inc. is a leading IT Managed Services and IT Professional Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to IT Managed Services includes Contact Center Services, Internal IT Support, Data Center Operations, Workforce Solutions, and IT Professional Services
Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 2,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed around the globe.
The Inventory Tech II is a well-balanced, skilled operator that feels at home and drives impact wherever they are placed in the warehouse or office setting. This individual works closely in support of Service Desk and other cross-functional teams to be a key success component of the company’s asset lifecycle and high-quality service delivery. This technician acts as the key individual and subject matter expert in supporting their respective site across all aspects of the supply chain environment and the end to end asset lifecycle.
The ideal candidate will possess strong analytical skills, business acumen and a capacity to dive deep to solve complex problems. Experience partnering with cross-functional business and technical teams is a requirement, in addition to acting as an escalation mid-point in service governance. The candidate must be a self-starter and be able to execute at both a tactical and strategic level with a strong attention to detail.
How You Will Make An Impact:
ALM Support Activities
Physically setup Desk set ups/Hotel Desks, War Rooms/Events and monitors
Internal replenishment to departments
Assisting with unload of shipment received to the facility
Use of inventory management systems to accurately stow/move equipment to its location in the warehouse/stockroom
Fulfilling requests for equipment and providing support to adjoining teams
Collaborate with forecasting on shipments received, including parts and quantities
Receiving and processing equipment from suppliers and various sites
Package and prepare for shipping company
Knowledge of OSHA Compliance
Utilize shipping software and shipping address verification
Receive into Asset Management systems
Labeling and staging of equipment
Terms collection, suspend phone lines
Clean computers and assign to location
Hold for Data Wiping
Check asset into legal hold section, confirm weekly in asset management system that legal hold is still noted; Remove hard drive
Applicable asset retention
Images, and encrypts laptop computers (PC & Mac) for; nUbers (FTE, Intern, & CW), upgrade laptop for FTE/Intern, replacement laptop for CWs, Break/Fix Laptops, Service Desk loaner and Event loaners, etc.
Configures and provides computers for remote locations within regional orgs (i.e. EMEA, LATAM, USC, APAC)
Updates Internal Asset Management system of record (ITAM) reflecting deployed assets
Handles issues during the laptop provisioning process including but not limited to; submits and follows up on tasks for missing AD accounts for nUbers and Failures of Imaging Server and/or bugs with laptop images themselves
Configures laptops, desktops, and tablets with the specified OS, software, and hardware, appropriate for the various departments
Provisions and configures mobile devices for; nUbers (FTE, Intern, & CW), upgrades for FTE/Intern, replacement phones for CWs, Break/fix phones, Help Desk loaners and Event loaners, etc.
Assign, suspend, and activate mobile lines as necessary
Test equipment to ensure device is non-defective prior to deploying
Mobile Carrier Support
Add and remove tethering and international data features
Troubleshoot connectivity issues
Respond to mobile alerts due to usage
Lost/Stolen Device Management:
Assign and remove devices from users, get information out of ticket system, wipe devices from previous users, and send phones to repair vendors
Supply Chain Support Activities
Responsible for creating purchase requisitions with existing approved Value Added Resellers (VAR)
Processes ticket-based order requests.
Shipment Tracking for Inbound Orders till received on prem.
Responsible for driving escalations with VARs on delayed and/or problems with shipments.
Responsible for escalating issues with VARs to internal management teams.
Gather data to assess Supply and Demand mechanisms to ensure our stock level is healthy always and we order promptly in the given VAR’s delivery SLA from PO receipt to Delivery.
Assist with the creation and management of the hardware catalog SKUs and price lists
Ensure proper movements and updates in Inventory Management System
Manage individual task backlog
Manage team task backlog and escalations, when applicable
Review and report out 30% statistical random sample size of close tasks weekly for quality and timeliness of deliveries
Monitor and drive task handling quality process across team
Manage task queue to meet or exceed targets, ensure quick time to fulfillment, and maintain high quality
Report out trending issues
Audits task data to ensure task handling quality meets or exceeds expectations
Observes and reports on service trends across individuals and team as a whole
Track and report on progress of projects and present metrics, performance, casuals, and improvement strategies
What You Will Need To Succeed:
2+ years of experience in supply chain, operations, logistics or inventory management
Ability to work in a deadline-driven work environment; ability to re-prioritize on a regular basis in order to remain current with business needs
Self-motivated; ability to handle multiple responsibilities under limited supervision
Ability to influence others in a positive and professional manner
Our Commitment to Diversity & Inclusion:
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.