Job Properties
  • Job Type
    Full-time Position
  • Background
    Management & Business Others
    Marketing and PR
    Media
  • Languages
    English
  • Experience Required
    1 - 2 Years
  • Degree Required
    Bachelor
    • Province
      834 reviews
    • Date Posted
      March 28,2021
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    • internship package

    Internal Communications Specialist - Partnerships

    How we communicate at work can have the power to transform working lives by helping people feel engaged and purposeful – that they matter - making for a better organization overall. Successful internal communication creates an environment of mutual understanding. It forges connections between people, allowing them to perform at their best, both individually and collectively.


    At Booking.com, Internal Communication is responsible for keeping colleagues connected and informed, and creating a shared understanding of our goals, values, and culture in order to drive organizational performance and build brand advocacy.


    As an Internal Communication Specialist at Booking.com of department/region, you will be a part of a team of talented IC specialists and be responsible for Marketing Partnerships department.

    B.Responsible

    • Communication Strategy and Planning
      • Execute & support on tactical delivery of plans and ensure its alignment with communication strategies, policies, and calendar, raising any discrepancies with appropriate colleagues
      • Support in implementation of internal communication calendar for Marketing Partnership audience
      • Network and build relationships with key stakeholders to help identify communication needs and contribute to the development of global/departmental/regional strategy
      • Ensure delivery of all plans/activities complies with ethical, legal and brand requirements, raising any discrepancies or concerns with appropriate colleagues
    • Advising, Educating and Influencing
      • Ensure good working relationships to gain support e.g. for Booking.com events and activities
      • Provide constructive feedback or advice on communication content/activities generated by others
      • Forge and develop internal working relationships across functions and levels
    • Creating and Curating Content
      • Edit copy submitted by others, ensuring appropriate style and tone
      • Generate new ideas for content in line with communication strategy
      • Write effective copy across a range of channels, adapting style to fit channel and ensuring alignment with corporate narrative
      • Work with colleagues to develop campaign materials in line with campaign objectives and brand guidelines
      • Interview others to elicit and share stories in line with communication strategy
      • Work effectively with external content and/or design suppliers
      • Ensure compliance with content standards
    • Channel and Community Management
      • Plan the day to day delivery of content and make recommendations regarding appropriate usage
      • Interpret employee feedback and usage regarding individual channel effectiveness
      • Assist with the implementation of new channels
      • Facilitate conversations to support multi directional dialogue
      • Monitor channels for compliance with content standards
      • Occasionally host team or sub-departmental events
    • Understanding and Advocating for People and Culture
      • Be tuned in to grassroots opinion/thinking (while aware of limitations of anecdotal feedback)
      • Conduct basic analysis of employee feedback for utilisation in forward planning (communication and business planning)
    • Active Listening and Measuring Impact
      • Build retrospectives for large communication channels, deliverables and initiatives
      • Maintain dashboards to measure utilisation of channels and other activities
      • Promote and maximise participation in feedback gathering initiatives
      • Assist communication team and stakeholders in the delivery of data gathering activities such as questionnaires and focus groups

    B.Skilled

    • Bachelor Degree or equivalent
    • 5+ years of communications or marketing experience, preferably at a high-growth, technology company
    • Experience with communication strategy development and strategic planning.
    • Able to run communication planning at a project level.
    • Demonstrable experience creating and delivering effective plans and campaigns.
    • Able to build effective relationships with stakeholders and networks.
    • An active listener, comfortable asking relevant questions to maximize understanding of and involvement with key audiences.
    • Great written and verbal communication skills, with Journalistic skills: interviewing, writing, copy editing, proofreading.
    • Ability to distill complex issues/ideas into simple, honest and compelling communication; avoiding jargon and matching language to the needs of colleagues.
    • Basic knowledge of design and creative tools, i.e. graphics, visual, video, illustration, infographics.
    • Strong facilitation skills: face to face and online.
    • Detailed understanding of social media and community management.
    • Awareness of user trends in technology/opportunities
    • Detailed understanding of the needs and experiences of our diverse community.
    • Detailed knowledge on the use of inclusive language and able to adapt writing style or channel mix to meet the needs of our diverse community, making sure everyone feels a sense of belonging.
    • Basic principles of channel monitoring, campaign evaluation, qualitative/quantitative feedback and survey analysis.
     
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