Job Properties
  • Job Type
    Full-time Position
  • Background
  • Languages
  • Experience Required
    1 - 2 Years
  • Degree Required
    • Province
      Stream Group BV
    • Date Posted
      March 11,2021
    • VISA
    • IMG_6430
    • Career Consultation
    • CV CHECK
    • internship package

    ILM In-Live-Manager Customer oriented

    H-Stream is a M7 Group Canal+ Luxemburg company.
    Offices are located in Roermond and Eindhoven, in the Netherlands.
    Since 2015 H-Stream (Stream Group) is part of the M7 Group / Canal+ Luxemburg. H-Stream has today approximately 60+ people working in the field of OTT streaming services. At H-Stream we currently service more than 15 brands with interactive TV Services on various platforms (Mobile/Web/Smart TV’s/STB’s).

    M7 Group-Canal+ Luxemburg:

    Short Intro Canal+ Luxemburg; this company gives more than 2 million households in 8 countries TV services over:

    • Satellite / Terrestrial
    • OTT-internet

    Brands for Canal+ Luxemburg:

    • Canal Digitaal; Dutch market
    • Skylink; Czech and Slovak market
    • Direct One; Hungary market
    • Focus Sat; Romania market
    • HD Austria; Austrian market
    • TV VLAANDEREN; Belgium Vlaanderen market
    • TELESAT; Belgium Wallonia market

    All these brands offer today:

    • 1.000+ channels TV
    • 500+ channels start over TV
    • 500+ channels Replay TV (catch-up)
    • 50+ VoD services
    • ”Own Canal series” produce via the Canal+ Studios own Series.

    Canal+ Luxemburg is part of Canal+ International who service more than 20 million households with TV worldwide.

    Back to H-Stream; H-Stream builds and delivers end-to-end interactive TV services on Application platforms from:

    • Samsung Smart TV’s
    • LG Smart TV’s
    • Sony / Philips Android TV’s
    • AndroidTV stb like Xiaomi, NvidiaShield, Strong etc
    • Apple Store (Mobile, Tablet and Apple TV)
    • Google Play Store (Mobile, Tablet and Google TV, AndroidTV)
    • Website with complete TV player

    The clients mentioned above are provided with information and functionalities via a centralized back-end system (Service Delivery Platform / SDP). Our back-end system handles:

    • Meta data ingest for EPG (Program data) VoD (video on demand data)
    • SSO and Authentication services
    • Manages Offers and Products
    • Delivery of Search results to customers
    • Delivery of Recommendations to customers; AI Engine
    • Platform web management
    • Revive campaign management
    • CMS systems for content presentation: - Homepage; - Nav assets

    Our applications are connected with Google Suite:

    • Firebase
    • Crashlitics
    • Analytics

    All the content which is delivered over the internet is delivered via the H-Streaming platform. The streaming platform is located in more than 4 datacenters in Europe like Global Switch in Haarlem, CE-Colo in Prague, T-Mobile in Budapest etc. On daily basis more than hundreds of peak traffic is generated by customers streaming services to their pc’s, smart tv and mobile devices.

    The Streaming Platform is called Content Delivery Platform (CDP) and consist of:

    • Ingest services of Live content and Video On Demand content: - Satellite headend; - IP headend
    • Transcoding services; The transcoding services make streaming various streams and streaming types for devices like Apple, Google and Smart TV’s (HLS, Dash and Smooth streaming possible.
    • Origin services: - Packaging content with DRM (protection); - Recording services for ReplayTV / Catchup and cloud PVR (recordings)
    • Streaming services: - Sent content from local proxies to customers; - CDN content distribution network in Haarlem (EU), Prague (CZ and SK), Boedapest (HU) and Boekarest (RO).

    The CDP streaming platform has its own CDN (Content Distribution network) managed by H-stream operators. All these CDN’s are interconnected to the head-end in the central DC Haarlem.

    Monitoring and Reporting:

    The platform and APPS are connected so that every action during streaming is measured QoE.
    Re-buffering stalls, start time, exit before start, bitrate are all monitored with TV QoS an “in-house build” platform. Additionally tools from 3rd party companies like BitMovin are being used for Analytics.

    The reporting of the usage of the platform and TV QoS data is done in Tableau.

    The organisation Stream Group:

    H-Stream consists of different teams which agile work together with each team and the customer teams.

    Teams in H-Steam:


    • Service desk
    • Engineering; SDP and CDP
    • Reporting/analysing

    ·ILM (in-life management)

    • supports customers with daily operation and new feature request
    • TV Vendor smartTV support
    • Google suite support

    Development & Quality Assurance

    • Product owner SDP (backend)
    • Product owner SmartTV and Settopbox
    • Product owner TVE: Apple, Android, Web

    Tooling in H-Stream:

    • Atlassian: - Jira Service desk; - Confluence; - Jira Development
    • Google Suite: - crash litics
    • TVQoS: - monitoring QoE; - SA Portal; - Revive

    What are we looking for:

    In Live manager

    We are looking for a flexible team player that likes a challenge. Someone who wants to make things (projects, releases, deliveries of new configurations etc.) happen. It is not expected to be a one man band, instead you will be the spider in the web to ensure everything gets done in time and nothing will be forgotten or overlooked. We do however expect you to are able and willing to also dive into technical details when required (i.e. validated expected behaviour of features when delivered, support customers with configurations on their home pages etc.). So ideally a down to earth, pro-active person that is not afraid to get it’s hands dirty now and then and likes to communicate with others to get to the finish line as a team.

    It might sound like a lot, but of course there is a team of colleagues to back you up and help out where needed. In return you will also get a lot of opportunities to excel in your area’s of expertise and interest and grow in your role. There are always plenty of challenges ahead and new opportunities to dive into.

    We are searching for someone who is recognizing himself in the following description:

    1. Flexibel

    2. Agile

    3. Pro-active

    4. Is interested in interactive TV applications and everything related to it.

    5. Knowledgeable or interested in Product Statistics

    6. Willing to learn to work with tools like Tableau, Crashlitics , Jira, Confluence, etc.

    7. Likes to help customers to optimize their platform that is delivered by us;

    • Creating homepages to show the best content available in an attractive way; similar to netflix
    • Help them with suggested new desired enhancements/features or problems they experience
    • Inform them of all the latest and newest features that have been created by our development teams.
    • Drive them to new innovations to provide a better customer experience on our client devices.
    • Support on new integrations with external parties.

    8. Work closely with the product owner of:

    • Product owner TVE (mobile and web clients)
    • Product owner Portal (Smart TV & STB’s)
    • Product owner CDN (Streaming Platform / Engineering)
    • Product owner SDP (back end system)

    9. Advise the Product owners with new info that you received from your counterparts or from statistics and reports.

    10. Reports weekly to management with insights; reports will be used for the End Users

    Skills & Education:

    • HBO
    • IT related education
    • Proactive; agile; flexible
    • Self-learning ability
    • Analytic

    What we offer:

    • A good salary
    • 40-hour work week
    • Opportunity to work from home
    • 24 vacation days
    • Pension scheme without personal contribution
    • Additional insurance for WGA Hiaat and WIA excedent
    • Bonus scheme
    • Laptop and mobile phone subscription
    • 50% reduction on subscription All-in-1 package Canal Digitaal-Online

    Soort dienstverband: Bepaalde tijd, Onbepaalde tijd

    Aanvullende betalingen:

    • Bonusregeling
    • Vakantiegeld


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