Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
The ICT Business Partner is a member of a team supporting customers globally. The department is responsible for IT Relationship Management, Client Transition & Transformation Management and Technology Innovation Consultancy.
The ICT Business Partner is the linking pin between the users, organisation and the ICT departments -Infrastructure, Production Applications and BackOffice systems. Assigned to a client programme or multiple client programmes the ICT Business Partner collects requirements from the client and takes into account wishes and demands. Subsequently, the ICT Business Partner translates this information to activities within the ICT departments Infrastructure, Production Applications, BackOffice automation and quality standards are plotted and coordinated into an operational situation that can be delivered.
Delivery Managers and Client Team Managers from Client Operations teams are direct customers of the ICT Business Partners.
Consult with representatives of the client team with respect to the needs and requirements, resulting in an agreed package.
Translate customer needs and requirements to internal service delivery.
Preparation of functional design and project implementation plans (can also apply to project changes).
Coordinate, execute and control the activities within the implementation plan, as well as monitor the planning.
Transfer of a complete service delivery package to the Delivery Management and/or Client Team Manager.
Ensure follow-up during the first period of operational service delivery.
On request and proactively support the Delivery Management (with knowledge, expertise) on particular issues.
Support the Sales & Account management in the sales process and if necessary contribute to the composition of the tender.
Education & Experience:
Excellent communication and social skills.
Project management skills.
Affinity with ICT solutions for contact centers.
Good structuring, planning and organising skills.
Well-developed analytical skills and numerical understanding.
Commercial, business policy and organisational sensitivity.
Solution and results oriented.
PRINCE2 certification is an absolute plus.
Experience with contact center environment is a plus.
Good command of English language (spoken and written).
Effective decision making
Hands on mentality
Why work at Conduent?
Conduent is an innovative employer and offers you a dynamic working environment with the space for your own input, initiative and growth. The salary is in line with the market and depends on your work experience.
Did you get excited after reading this vacancy? Then mail your application (consisting of your resume and motivation letter) to Hector Rabelo, Corporate Recruiter, e-mail address: email@example.com. The procedure consists of two selection interviews and an assessment.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.