As the Hotel Manager you create the optimal working climate supporting the hotel team to deliver the desired guest experience.
Our hotel manager is responsible for all aspects of the hotel’s operation, working collaboratively with the different departments in the support office, creating the optimal working climate that enables the hotel team to deliver the desired guest experience, maximise revenue opportunities , control costs in line with budgets and comply with local legislation
The following are core work activities of a hotel manager’s responsibilities.
pursue guest satisfaction
work alongside the hotel team to welcome our guests;
actively seek ways to deliver a memorable guest experience at citizenM, no matter how big or small, and empower the hotel team to do the same
maintain the hotel environment to ensure a clean and comfortable experience in accordance with citizenM brand promises
supervise the general security of our guests and colleagues
lead, encourage, and inspire Ambassadors and Management to support the operational success of citizenM;
ensure all hotel employees understand citizenM brand values
recruit qualified, energetic, positive, and proactive citizenM colleagues
train and coach Ambassadors and Assistant Hotel Managers to improve the service provided to the guest, and the financial success of the hotel
develop and nurture talent, provide feedback via monthly and yearly evaluations
oversee hotel staffing to ensure efficient workforce management in the hotel
be responsible for your own personal planning and work organization
regularly and accurately report to the support office on matters such as financial performance of the hotel, payroll, invoicing, and human resources
ensure a working understanding of legislation that governs the operation of a hotel and its activities in the Netherlands; including employment law, health and safety, food safety, alcohol licensing, first aid and fire safety
apply citizenM rules and guidelines at the hotel, and establish hotel specific practices to improve guest satisfaction, and financial performance
food and beverage
demonstrate exceptional product knowledge of canteenM and oversee practices to maintain the quality of the product provided to the guest
oversee the management of Food and Beverage revenue targets and develop strategies and hotel specific tactics to reach monthly goals
maximize revenue opportunities
seek opportunities to generate revenue while providing added value to our guests
lead the hotel team to improve hotel room inventory management while ensuring rooms are maintained and presented in top condition; and
report hotel revenue and be responsible for the handling of all cash
oversee the purchasing of all food and beverage items and hotel operating equipment
manage stock in-line with fluctuating levels of business, minimizing waste, and delivering a monthly stock report
enjoy being in a dynamic, "hands on" work environment
have strong communication skills
have 3-5 years managerial experience
Are fluent in verbal and written English
are an open and positive team player
love to meet and greet different people
are passionate about the things you are doing
These activities do not limit a hotel manager’s responsibility for the hotel’s operations, or other assignments given by citizenM leadership.
Location and starting date are not yet confirmed.
citizenM is an affordable luxury hotel chain for mobile citizens of the world. With style that will knock your socks off, we offer citizens a real home from home, plus the world’s fluffiest pillows. Our typical guest is a frequent traveler who is quality and design driven, and value conscious. We currently have hotels in the Netherlands, France, UK, Switzerland, Denmark, USA and Asia, with more to come soon. We are proud to put hospitality back into the hospitality industry, and have received numerous awards for our groundbreaking approach. We like to do things differently. This means our hotels are not traditional… and neither are our support offices. We're open-minded, with kind hearts and global minds. citizenM loves diversity. We are an equal opportunity employer and welcome applications from anyone.