Job Properties
  • Job Type
    Full-time Position
  • Category
    Tourism, Recreation & Event Management
  • Languages
    English
  • Experience Required
    Entry
  • Degree Required
    Bachelor
    • Province
      Amsterdam
    • Date Posted
      August 28,2021
    • JSS
    • VISA
    • MOCKINTERVIEW
    • IMG_6430
    • Career Consultation
    • COVERLETTER CHECK
    • CV CHECK

    Guest Relations Management Trainee (per 1 September)

    Are you the person who can leave an unforgettable impression on our guests? Are you the one who always wants to surprise other people and makes them feel special? Do you keep your head cool in difficult situations and do you have a solution for everything? You can be our new Guest Relations Management Trainee!

    The perfect candidate has:
    • To do an internship as a part of their HBO Hotel school or tourism education
    • An hospitable, enthusiastic, flexible, stress resistant attitude
    • An representative appearance
    • An independent and proactive work attitude
    • Sufficient knowledge of the English language, English is a preference
    • Availability for a minimum of 20 weeks, 5 days a week.
    • Already living in the Netherlands due to the COVID-19 travel restrictions.

    What do we have to offer you:
    • 38-hours work week
    • A trainee allowance of €500,- per month
    • Sunday allowance of 5% and Night allowance of 20%
    • Working in a young and enthusiastic team
    • Working in a hotel (chain) with many opportunities
    • Uniform and laundry service form the hotel
    • During the internship there are a lot of opportunities for internal trainings and schooling
    • A lot of develop opportunities after your internship within Mövenpick Hotels and Resorts & Accor Hotels.
    • Discount on rooms and F&B within Mövenpick Hotels & Resorts

    The main responsibilities include:
    • Preparing the arrival of our executive guests.
    • Check-in and check-out of our (international) executive guests.
    • Updating guest profiles.
    • Work closely with Reception and Concierge and assist them when necessary.
    • Based on performance you will receive more responsibilities.
    • Handling feedback and complaints.
    • Handling special requests such as honeymoons, birthdays etc.

    The Front Office department consists of the following sub departments; Front Desk, Guest Relations and Concierge. An internship in this department entails that you can rotate between these sub departments.

    Please note that if you are not a citizen from a European state and you do not have a work permit for the Netherlands you cannot apply for this position.
     
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