Job Properties
  • Job Type
    Full-time Position
  • Background
    Engineering
    IT
    Management & Business Others
  • Languages
    English
  • Experience Required
    3 - 5 Years
  • Degree Required
    Bachelor
    • Province
      Eindhoven
    • Date Posted
      September 29,2020
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    GTS-C TEM Manager

    • The position has the ownership for a section of the GTS support structure, focused on the day to day activities of field support.
    • Project management – define and lead projects focused on improving product and process improvement
    • Be an effective champion of the field service organization within the factory (focus on PMP)
    • Specific deliverables associated with this position include:
      • Control and monitor the workload of the team
      • Ensure adherence to GTS SLA’s
    • Leads the local GTS department to fulfill the GTS Mission
    • Resource management to ensure constant quality and output of technical support
    • Coordination and prioritization of resources to meet the field support requirements, including phone, e-mail and travel support. Ensure post mortems and resulting corrective actions are executed
    • Coordination of resources between technical support and CIP activities for their team
    • Acts as a partner for the field and factory specifically in highlighting and resolving chronic issues, co-ordinate technical resources and communications effectively with the GTS field groups.
    • Responsibility for management, effective management of the team for maximum output, using resource planning, individual development plans
    • Ensures GTS team deliverables are fulfilled in line with globally accepted best practices, company strategy, vision and policy.
    • Regular evaluation of GTS staff
    • Management of GTS team competence structure and competence development (including education, training, coaching, empowerment and deployment)
    • Identification and development of possible substitutes on all relevant positions including GTS manager
    • GTS department is properly equipped
    • Following the effective documents IMS, EMS and managing documentations.
    • Being an effective technical lead for their team, this will require occasional technical training
     
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