Job Properties
  • Job Type
    Full-time Position
  • Background
    Management & Business Others
  • Languages
  • Experience Required
    3 - 5 Years
  • Degree Required
    • Province
    • Date Posted
      March 16,2021
    • VISA
    • IMG_6430
    • Career Consultation
    • CV CHECK
    • internship package

    Ground Operations Coordinator

    Unilode Aviation Solutions provides global specialist services for the aviation industry, including management, leasing and digital solutions for Unit Load Devices (ULDs), and maintenance and repair (MRO) services for ULDs and galley carts. Unilode owns the world’s largest ULD fleet of approximately 140,000 units, owns and operates the largest global network of certified repair stations and serves more than 90 airlines at over 480 airports. Unilode Aviation Solutions is an EQT Infrastructure owned company with ambitious growth plans, currently counting 600 employees worldwide.

    We are looking for a Ground Operations Coordinator who will build an effective community amongst all parties involved with ‘on the ground’ pooling operations, and facilitate the day to day supply of ULD to all Unilode customers, whilst safeguarding the assets and driving operational improvements. The role will be a Unilode ambassador on the airport and create relationships with airlines, GHAs and the local airport authority that enforce ongoing ULD management best practice.

    The position is based in Schiphol, the Netherlands.

    The Ground Operations Coordinator`s key responsibilities include, but is not limited to:

    • Support local coordination of disposition requests (i.e. GHA transfers, disposition request follow-ups, etc).
    • Conduct airport sweeps and regular stock takes.
    • Follow-up with GHAs on ULD stock discrepancies/error messages and ULD messages not adhering to IATA and Unilode messaging standards.
    • Follow-up with GHAs on ULD misuse.
    • Collect evidence of lost and damaged equipment, identify root causes and share insights with Customer Success Manager and local Customer representatives to formulate solutions.
    • Ensure units are being marked as unserviceable in line with the ODLN.
    • Liaise with the local MRO to optimize the collection, and return of equipment requiring repair.
    • Asset safeguarding: Ensure ULDs are correctly handled and stored on airport, e.g. right locations, safe, etc).
    • Support execution of network rebalancing (coordinate inter-GHA transfers, arrange trucking, facilitate courtesy moves on OAL, etc).
    • Coordinate leased and interline ULD extraction.
    • Support/ maintain local airport reader infrastructure of our digital ULD track & trace platform.
    • Check-in with local customer representatives to discuss operational topics.
    • Conduct training and awareness sessions for GHA staff on ULD messaging, ULD handling, damage reporting and overall pooling operations.
    • Participate in local airport operations meetings organized by airport authorities/ GHAs, drive the Unilode customer and operations agenda in these meetings.
    • Conduct weekly reporting and analysis on local airport/ground operations, root cause analysis and drive improvements based on structured action plan.

    Who are we looking for?

    • At least 5 years in the aviation industry, preferably in Airport Operations/ Ground Handling.
    • Airside driving license highly desirable.
    • Relevant experience within ULD Management and/or Air Cargo is a plus.
    • Proven ability to develop and maintain strong customer relationships.
    • Proven ability to work independently with limited supervision.
    • In depth knowledge of on airport/GHA and Air Cargo working practices.
    • Detailed knowledge about ULD messaging process, different messaging types and IATA standards.
    • Detailed knowledge about ULD ODLN / CMM damage allowances.
    • Ability to analyze data, identify key insights, structure and solve problems, prioritize and drive actions.
    • Ability to work in cross-functional teams.
    • Demonstrable experience in building and maintaining relationships, including with Senior Management.
    • Self-motivated with strong sense of ownership.
    • Ability to deal with resistance and creativity in addressing problems.
    • Passion for customer service, including dispute resolution.
    • Excellent communication skills including written and oral in Dutch and English is required.
    • Experience with Microsoft Office software (Excel, Word and PowerPoint) required.
    • Travel (domestic and international) may be required.
    • Some weekend and evening coverage may be required from time to time.

    Are you interested? We are looking forward to your application!

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