Job Properties
  • Job Type
    Full-time Position
  • Background
    Finance and Economics
    Management & Business Others
    Marketing and PR
    Supply Chain and Procurement
  • Languages
  • Experience Required
    1 - 2 Years
  • Degree Required
    • Province
      115 reviews
    • Date Posted
      April 20,2021
    • VISA
    • IMG_6430
    • Career Consultation
    • CV CHECK
    • internship package

    Global Warranty Administrator

    As the Global Warranty Administrator at Marel you will manage and processes claims on daily basis and ensures continuous feedback of product performance to the Global Warranty Service Specialist, internally and to Regions. The Global Warranty Administrator takes part in initiatives and projects to improve the warranty process as well as other related processes like part returns and quality processes.

    In cooperation with colleagues in Gobal Warranty Team, primary tasks of this role are:

    • To take ownership over the warranty claim and ensuring swift and secure reception and processing of

    warranty claims

    • Link work orders to claims

    • To provide Regions and customers with swift and constant service while complying with Marel warranty procedures

    • To follow up of open warranty claims with both regions and industries, internally as well as with partners and customers

    • Evaluate and develop global standards and procedures in warranty and quality

    • To work on invoice processing and control of total costs of warranty claims

    • To keep websites and intranet updated with the latest procedures and other shared documents

    • keeping the agenda and taking minutes of GWT meetings

    Skills and Abilities

    • Strong communications and administrative skills and a drive to follow through

    • Experience in working with MS Office applications and SAP is necessary; Experience in working with Salesforce and Service Max is a plus.

    • Service minded and persuasive attitude and solutions oriented perspective

    • Change Management and Lean skills

    • Proactive mindset in participating in and proposing process improvements and initiatives

    • Can work independently and in a team, is structured and can set and follow goals / milestones

    Education, Knowledge, and Experience

    • Relevant education or experience, preferably with international operations. F.i. in manufacturing company part returns, warehousing, warranty claim processing, quality management, customer contact center, spare parts operations or similar

    • Good English skills, both written and verbal

    • Experience with and comfort working in multi-cultural, multi-discipline organization is an advantage

    We offer

    We offer you the opportunity to develop yourself. This starts on you first day. You will receive an extensive, well-prepared onboarding period, followed by a function-specific development track of one year. You will be guided by our organization and an experienced coworker, that will teach you the specialist knowledge of our advanced equipment. On an annual basis, you will create a personal development plan so your professional and personal development are always top of mind. Our informal culture offers you the opportunity to take your own responsibilities and show initiatives.

    Applying in times of Corona

    We created a dedicated Corona-page on our website answering all the questions that we get about applying in times of Corona. You can find it here:

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