Job Properties
  • Job Type
    Full-time Position
  • Background
    Other Science and Tech
  • Languages
  • Experience Required
    1 - 2 Years
  • Degree Required
    • Province
      3,321 reviews
    • Date Posted
      February 12,2021
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    • IMG_6430
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    • internship package

    Global Technical Support Specialist

    Global Technical Support Engineer TEM

    Job Title: Technical Support Specialist II

    Requisition ID: R-00950120

    Employee Group: Regular Employee

    Location: Eindhoven, the Netherlands

    Travel: Less than 25%

    Organization Unit:

    Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of more than $20 billion and approximately 65,000 employees globally. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics, deliver medicines to market and increase laboratory productivity. Through our premier brands – Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific and Unity Lab Services – we offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive services

    The Position

    Key responsibilities include, but are not exclusively:

    • Manages tasks and projects in the Technical Support Department in order to improve its efficiency.
    • Provides technical communication between Production, R&D and Technical Support Department.
    • Provides „root cause“ analysis and actively takes part in resolving technical issues.
    • Collects, analyzes and reports data for the purpose of solving problems and improving company’s inner processes.
    • Provide worldwide 3rd line technical support up to system level of TEM products
    • Postmortem analysis for solved support calls, cooperation on and leading continuous improvement processes
    • Creates documentation and FRU requests for all type of microscopes and their modules
    • Seek for opportunities to lower the installation and warranty cost based on collected data and analyses
    • Leading assigned GTS tasks, e.g. PPI, Service Documentation requests, CAPA, etc.
    • Seek for opportunities to improve product quality
    • Keeping records about required tests and measurements
    • Keeping order, cleanness and maintenance of the department area
    • Execution Sarbanes-Oxley directives, procedures and rules
    • Following the effective documents IMS, EMS and managing documentations


    • At least a bachelor’s degree of Physics or Electronics\Mechanics\Mechatronics or a combination of both education and relevant work experience.
    • Strong communication skills, written and verbal
    • English written and spoken min. level B2.
    • Willingness to travel (less than 25% of working hours).
    • Ability to work independently as well as to cooperate in a team.
    • Experience in project management
    • Knowledge and experience in Product Data Management (ECR\O or NPI) is of an advantage
    • Proactive and customer-oriented person


    • Excellent communication ability (both written and verbal) and influencing skills including the ability to communicate complex technical concepts to a variety of audiences is critical to the success in this position
    • Enthusiastic and outgoing personality
    • Ability to work independently on multiple tasks
    • Proven ability to interact with cross-functional and cross-cultural teams
    • Ability and willingness to travel internationally

    At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

    Apply today!

    Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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