Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of more than $20 billion and approximately 65,000 employees globally. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics, deliver medicines to market and increase laboratory productivity. Through our premier brands – Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific and Unity Lab Services – we offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive services
Key responsibilities include, but are not exclusively:
Manages tasks and projects in the Technical Support Department in order to improve its efficiency.
Provides technical communication between Production, R&D and Technical Support Department.
Provides „root cause“ analysis and actively takes part in resolving technical issues.
Collects, analyzes and reports data for the purpose of solving problems and improving company’s inner processes.
Provide worldwide 3rd line technical support up to system level of TEM products
Postmortem analysis for solved support calls, cooperation on and leading continuous improvement processes
Creates documentation and FRU requests for all type of microscopes and their modules
Seek for opportunities to lower the installation and warranty cost based on collected data and analyses
Leading assigned GTS tasks, e.g. PPI, Service Documentation requests, CAPA, etc.
Seek for opportunities to improve product quality
Keeping records about required tests and measurements
Keeping order, cleanness and maintenance of the department area
Execution Sarbanes-Oxley directives, procedures and rules
Following the effective documents IMS, EMS and managing documentations
At least a bachelor’s degree of Physics or Electronics\Mechanics\Mechatronics or a combination of both education and relevant work experience.
Strong communication skills, written and verbal
English written and spoken min. level B2.
Willingness to travel (less than 25% of working hours).
Ability to work independently as well as to cooperate in a team.
Experience in project management
Knowledge and experience in Product Data Management (ECR\O or NPI) is of an advantage
Proactive and customer-oriented person
Excellent communication ability (both written and verbal) and influencing skills including the ability to communicate complex technical concepts to a variety of audiences is critical to the success in this position
Enthusiastic and outgoing personality
Ability to work independently on multiple tasks
Proven ability to interact with cross-functional and cross-cultural teams
Ability and willingness to travel internationally
At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.
Apply today! http://jobs.thermofisher.com
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.