Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of more than $20 billion and approximately 65,000 employees globally. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics, deliver medicines to market and increase laboratory productivity. Through our premier brands – Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific and Unity Lab Services – we offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive services.
As a Global Technical Support Specialist, you will:
Be the technical expert on past and current Desktop SEM products, being able to work hands on the systems, and troubleshooting mechanical, electrical, vacuum and electron optics modules.
Provide worldwide technical support on module and up to system level of Desktop SEM products.
Provide “root cause” analysis and actively take part in resolving technical issues.
Manage tasks and projects in the Global Technical Support Department in order to improve its efficiency.
Provide technical communication between Production, R&D and Global Technical Support Department.
Perform postmortem analysis for solved support calls.
Cooperate on and lead continuous improvement processes.
Create documentation and FRU requests.
A bachelor’s degree in Mechanics, Mechatronics or Electronics.
Strong communication skills, written and verbal.
Fluent in English
Ability to speak German is highly desirable.
Willingness to travel (less than 25% of working hours).
Ability to work independently as well as to cooperate in a team.
Experience in project management
Knowledge and experience in Product Data Management (ECR/O or NPI) is of an advantage
Proactive and customer-oriented person
Excellent communication ability (both written and verbal) and influencing skills including the ability to communicate complex technical concepts to a variety of audiences is critical to the success in this position
Enthusiastic and outgoing personality
Ability to work independently on multiple tasks
Proven ability to interact with cross-functional and cross-cultural teams