Engineering Finance and Economics Management & Business Others Other Science and Tech
3 - 5 Years
Global Service Manager, Product Assurance (Industrial)
Local Unit & Position Description:
In line with DNV’s position as a trusted voice to tackle global transformations, the DNV Supply Chain and Product Assurance division’s (SCPA) ambition is to shape the future of assurance through innovating, developing and growing assurance services in Digital, Supply Chain, Medical Technology & Healthcare and Offshore Aquaculture.
Operating within this division, our Product Assurance team providing services for the industrial sectors of Pressure equipment, Machinery, Construction & Rail and devices in hazardous areas works with a broad portfolio of customers to ensure their products are safe and conform with the relevant rules and regulations.
The Global Service Manager for Product Assurance (Industrial) will be a champion for quality and will be responsible for designing, developing and implementing the Product Assurance governance framework within the Supply Chain & Product Assurance division. You will utilize your extensive domain knowledge and accomplished regulatory experience to ensure best practice and continuously look at ways to drive improvements across the Product Assurance service line.
This is an exciting opportunity for a forward-thinking, enthusiastic Service Manager who is passionate about building trust and upholding standards to the highest level. You will have the opportunity to work alongside a global team of experts and be an influential figure in DNV’s continued success.
Working at DNV enables you to be a part of a purpose driven organisation dedicated to safeguarding life, property and the environment.
In addition to the above, it is also important our Managers achieve wider strategic and objective goals that mirror our Supply Chain & Product Assurance strategy. These include:
Ensuring a culture that embraces best practice and high quality
Champion innovation topics and be on a continuous pursuit to develop and enhance our service offering
The ability to lead, manage and inspire a global matrix workforce
Tasks may include:
Responsible for development and implementation of the Product Assurance governance framework within the SCPA Organization in cooperation with other stakeholders (e.g. Global Technical Manager for industrial services, etc)
Responsible for implementation of service governance and quality in the Product Assurance service line to ensure compliance with applicable regulatory requirements and standards
Ensure independency in certification decisions
Manage notifications and accreditations, including audit management and communication with accreditation bodies and competent authorities
Take the ownership of the Product Assurance policies and procedures in the DNV management System (DMSP) and in cooperation with the scheme technical managers develop and maintain the system to ensure compliance with applicable regulatory requirements and standards
Ensure adherence to the DNV Management System’s principles
Structure the management system for easy access to procedures, guidelines, and forms
Update DNV about changes of governing procedures, instructions, guidelines, and forms
Support the development and maintenance of instructions, guidelines, and forms
Ensure implementation of governing procedures in DNV
Perform training when needed
Monitor updates and participate in hearings from external scheme stakeholders (Regulators, Authorities, Accreditation Bodies, IAF, EA, CEOC, Regulatory bodies)
Cooperate with quality responsible for other service lines to ensure an efficient and streamlined DNV Management System
Planning, leading, and reporting Management Review of the quality system
Managing the internal audit system and report status
Monitor and report on Key Quality Indicators
Implementation of corrective and preventive actions
Provide input to improvements in the certification process
Ensure good cooperation and communication within Product Assurance Governance functions and in DNV
The position can be based anywhere in Europe.
Demonstrated track record in the following areas:
Minimum 5 years’ experience in a QA role within a technical / engineering / regulatory environment
Project Management Experience
Knowledge of the accreditation standards relevant for DNV Product Assurance as a certification / notified body
Knowledge of relevant regulatory and statutory requirements for the schemes provided by Global Product Assurance Organizations (Industrial Schemes, Currently Pressure Equipment Directive, Machinery Directive, ATEX & IECEx, CPR, Welding services (EN 15085, ISO 3834, Welder certification) + corresponding non-EU schemes)
Ability to lead, coach, mentor and develop others in the network
Holds self and others to high standards
Ability to work in a fast-paced environment and handle multiple competing tasks and demands
Good interpersonal and communication skills, Effective in influencing and achieving results
Ability to work in a multi-cultural environment
Relevant university degree (Engineering)
Strong language skills, fluency in English
Company & Business Area Description:
DNV is the independent expert in risk management and assurance, with almost 12,000 employees operating in more than 100 countries. Through our broad experience and deep expertise we advance safety and sustainable performance, set industry benchmarks, and inspire and invent solutions.
We are one of the world’s leading certification, assurance and risk management providers. Whether certifying a company’s management system or products, providing training, or assessing supply chains, and digital assets, we enable customers and stakeholders to make critical decisions with confidence. We are committed to support our customers to transition and realize their long-term strategic goals sustainably, and collectively contributing to the UN Sustainable Development Goals.
Equal Opportunity Statement:
DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity!