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Global Program Manager
Global Program Manager - Order to Cash
It wasn’t so long ago that booking a trip to see the Eiffel Tower, stroll down New York’s iconic Madison Avenue or feel the sand between our toes on Copacabana Beach was simply a matter of a few taps on our smartphone.
In fact, that’s what we do at Booking.com. We make it easier for everyone to experience the world. And while that world might feel a little farther away right now, we’re busy preparing for when the world is ready to travel once more.
Across our offices worldwide, we continue to innovate. To solve for some of the most complex challenges in travel and technology, and to plan for the exciting developments that lie ahead. With strategic long-term investments into what we believe the future of travel can be, we are opening up new career opportunities that will have a strong impact on our mission.
We are united in the belief that our very human desire to explore the planet’s beauty and discover more about other people and cultures will endure. The world is waiting for us. Together, we will be ready.
The Global Program Manager resides in the Global Order to Cash team, which is part of the Finance department. The role will report to the global Director of Order to Cash.
The Global program manager is responsible for supporting strategic initiatives for the Order 2 Cash department. This includes stakeholder management across Booking.com with teams that influence collection strategy, like ABU, Payments, Home. Additionally, the Global Manager Operations plays an important role in supporting the alignment of the different Credit Control regions.
Also building a strong connection with the Operational excellence team in making sure the roadmap is set and kept, and deliverables are met. Manage ownership on collections policy and effectively communicate with and to the regions. Focus and support driving global initiatives like Quality, scaling projects. The Global program manager is responsible to drive the department to achieve our mission and vision.
We are looking for a highly motivated person who can work independently, manage, excels in stakeholder management and with project management skills. This role requires an individual with strong analytical skills, extensive knowledge of Order to Cash processes and procedures, who also understands the regulatory and compliance environment (SoX).
Ownership on global Collections policy. Adjust and modify, finding consensus within Credit control operations
Translate directions from business which impact collections to O2C leadership team and support on setting structure for these (Connected trip, Payments)
Linking pin between Opex and the regions, making sure priorities are clear.
Drive deliverables from Opex team, making sure deliverables are met
Drive and govern operational end to end projects, like quality and other projects that support O2C to scale. Also supporting SAP integrations.
Support driving alignment between regions, in order to get one view and strategy for O2C
Support defining strategy for O2C Leadership team
Alignment with Booking holdings regarding Order to Cash.
Supporting O2C director with various ad hoc requests
6+ years’ experience in Program / Project Management - experience within a Finance or Order-to-Cash capacity is an advantage
Demonstrated experience in finance roles with progressively increasing levels of responsibility
Excellent verbal and written communication, ability to present and gain consensus with a large group of internal and external stakeholders
You are able to establish and maintain strong relations across functions, with the company management, and with external business partners. You have experience in interacting with senior management and have worked on cross-functional projects in multinational environments
Great in problem solving, and ability to support the change in the organization
Great in people skills and the ability to finalize projects from A-Z
University degree in Accounting, Controlling, Business Administration, Economics or Financial Management.