Do you have a passion for the hospitality? Are you a Service front-runner and always the go to person? Are you not afraid to be the first and last responsible in the guest journey whether it is online or offline? If you get a kick from these responsibilities, you could be our Front Office Supervisor at Park Centraal Amsterdam!
The Front office team is like the hotel versatile with all kind of personalities, but with one common belief in providing a heartfelt service. As Front Office Supervisor, you will be responsible for the day-to-day operations and managing the team in all aspects of the Front Office and work along with them. Next to this, you will be working closely with the housekeeping, maintenance and F&B department.
Our vision is to create a work environment that focuses on the development of the team and its individual goals. Our team members characterized by their grounded and optimistic mentality. Our common goal is to be a solid team and join forces to aim for the best guest engagement. We aim to help each other and inspire all travellers to create happiness through balance.
How do we intent to accomplish this?
By trying to get in touch with you, to hire the best of the best in the industry.
You are confident in creating memorable guest experiences;
You are allergic for the sentence “Mission Impossible”;
It’s in your nature to multitask, be proactive and be stress resistant;
You like to be part of a hardworking likeminded professional hospitality team;
Good communication skills in Dutch and English; both oral and written. An extra language could be a plus.
Welcoming and guiding guests, conference guests and group leaders;
Assist the daily operations on different departments;
Ensuring correct compliance with hotel procedures, rules and regulations;
Overseeing "Health and Safety" procedures & coordination of crises.
Monitor, track and answer Online Guest Reviews;
Handling complaints according to procedure.
MBO diploma or Bachelor degree, preferably MHS/HHS or tourism education;
Minimum two year of relevant work experience in a front office or duty manager role;
Flexibility in working morning, evening, night shifts and weekends;
You are available to work for 38 hours per week.
In possession of a driver's license.
About Park Centraal
Park Centraal is a heritage hotel brand offering the best in business and leisure travel under one Dutch icon. Grounded in the belief that happiness is made not found, we deliver our guests a world created from equal parts purpose and pleasure.
Engrained in everything we do — from historic properties with modern touches to meeting rooms with fully-stocked bars — we aim to bring every traveler back into balance. And with central locations within each city, guests are free to jump from a transatlantic call in their room to a five-star meal with ease. Whether traveling for business or leisure, pleasure or purpose, at Park Centraal guests don’t have to choose — they can balance both
Park Centraal is one of Amsterdam’s best city centre locations and adapts to the vibe of the city; positioned in between the famous Leidseplein, Museumplein and the fashion district, Park Centraal Hotel is right where you want to be.
Primary working conditions (market conformity Horeca CAO)
Hotel benefits (The Netherlands, Spain, Germany and Austria)
Discount: Employee rate (35%) and Family & Friends rate (25%)
Restaurant benefits - The Entourage Group (25%)
Sale moments at XBANK (10%)
Fun (for free)
Bootcamp every Monday @ Sir Adam
Birthday & Christmas Gifts
Paid moving day
Food For Brains
Training and development workshops on our internal Sircle Collection Page.
How to apply?
Are you excited to be part of our Front office team and assist them to develop themselves into the most iconic hotel in the Netherlands that preserves cultures, environments, and experiences? Where purpose meets pleasure.