Are you a person who can motivate a team with your positive attitude? Do you always have the perfect solutions for every challenge? Do you make sure that both our guests and Front Office employees feel safe and comfortable in the hotel? Then this is the perfect job for you!
The perfect candidate has:
Adequate educational background, preferably at a hotel school
Work experience in the industry as a Receptionist for a minimum of 3 years, experience as Shift Leader is an advantage
Hospitable, punctual, enthusiastic, flexible, stress resistant and representative
Ability to motivate, inspire and coach a team
Strong communication skills
Sufficient knowledge of the Dutch and English language is mandatory, a third language is a preference
Possess leadership skills and stress resistance
Proactive attitude with sense of responsibility
Working knowledge of Word and Excel, knowledge of PMS system Opera is an advantage
What do we have to offer you:
Full-time contract of 38 hours per week
This position is classified in scale 6 with a salary between the €2.169 - €2.625 gross per month according to the Horeca CAO.
25 vacation days per year
Travel allowance up to €150,- per month, based on the amount of km.
Night allowance of 20% and Sunday allowance of 5%
Staff uniform and laundry service
Staff meals in our canteen
Discount on rooms and F&B within Mövenpick Hotels & Resorts and Accor hotels
Various staff events
Excellent international career development and training possibilities
The main responsibilities include:
Undertake and oversee check-ins, check-outs, and other guest related services.
Proper processing and controlling of payments.
Preparation of various projects, such as internal training, coaching, etc.
Successfully handle complaints and concerns of guests
Participate and motivate the team to achieve departmental goals and objectives
Run the night audit independently. (Together with a receptionist)
Actively share ideas for improving the efficiency and procedures of the department
Demonstrate a working knowledge of services and facilities of the hotel
Arrange special services requested by the guest
Offer professional, attentive and friendly service to our guests and colleagues alike
Anticipate our guests' needs and to take action to enhance guest satisfaction
Be able to demonstrate knowledge of our security and health & safety procedures
Maintain a clean and tidy lobby and workspace.
Prepare and conduct bi-yearly evaluations with assigned staff in cooperation with the Front Office Manager
Act as a mentor and coach to assigned interns.
Heb jij interesse in deze functie?
Dan ontvangen wij graag je motivatie met CV! Je kunt reageren via ons Sollicitatieformulier. Website: Ga naar website
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