Front Office Manager - Courtyard Amsterdam Arena Atlas
At Courtyard by Marriott Amsterdam Arena Atlas our fun, energetic and passionate associates help our guests to “Make Room For A Little Fun".
Our lobby is flooded with natural light and the impressive wooden staircase in the middle makes it a prime place to meet and greet.
The rooms are designed with comfort and convenience in mind, making them utterly suitable for the modern traveler.
Unwind, relax, or catch up on business while using our complimentary Wi-Fi.
Amsterdam-Zuidoost is the heart of the business district in the capital of the Netherlands, just a short distance away from the vibrant center of Amsterdam.
The hotel has convenient access to the Ziggo Dome, Johan Cruijff ArenA, AFAS Live, RAI convention center and Schiphol Airport.
We are currently looking for a Front Office Manager on a fulltime basis. As FOM, you will manage reception operations to ensure consistently-delivered exceptional customer service to guests.
Support Team Members in handling guest requests and enquires to ensure a positive outcome
Ensure a consistent, high level of customer service and respond to guest complaints and disturbances
Supervise accurate and efficient reception operations including check in/out procedures
Drive sales revenues and promote hotel services and facilities for up-selling opportunities
Understand and apply correct finance and hotel credit policy procedures
Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
Ensure Team Members have updated knowledge of all room categories, room rates, packages, promotions, local area and other general Marriott product knowledge necessary to perform their duties
Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards
Act in accordance with the front of house equipment and the property management systems (OPERA)
Conduct training programs on an ongoing basis
Carry out shift handovers and brief team members as required
Follow Courtyard by Marriott brand standards
Assist other departments and maintain good working relationships with hotel Team Members
Act with responsibility in emergency situations
Able to perform the Night Audit and ensure all reports are prepared for next day operations
Make book-outs if necessary
Performs security checks of interior and exterior of the premises
Together with the team enroll new members for Marriott Bonvoy (loyalty program)
Minimum of 2 year experience in similar role
Previous experience in a hotel industry
Positive attitude and good communication skills
Committed to delivering a high level of customer service
Excellent grooming standards
Ability to work on your own or as part of a team
Competent level of system knowledge
Fluent in Dutch and English, an additional foreign language is preferred
Able to work morning-, evening- and nightshifts
Discount: Explore Rate Program (Marriott Employee and Family & Friends discounted rates worldwide)
Hotel Co 51 is a growing hotel management company based in Amsterdam and is part of the Vastint Group, who is the owner of the hotels that are operated by us. Currently we are operating 30 hotels under a franchise agreement with Marriott International Inc., mainly Moxy Hotels, Courtyard by Marriott and Residence Inn by Marriott. More to come in the next years.
Marriott International, Inc. is offering the most powerful portfolio in the industry, our 30 brands and 7,000+ properties across 131 countries and territories give people more ways to connect, experience and expand their world. Founded by J. Willard and Alice Marriott, and guided by family leadership since 1927, their principles remain embedded in the company’s culture and in everything we do today. The company is headquartered outside of Washington, D.C. in Bethesda, Maryland.