Job Properties
  • Job Type
    Full-time Position
  • Category
    Sales & Retail
  • Languages
    English Dutch Spanish
  • Experience Required
  • Degree Required
    • Province
    • Date Posted
      September 27,2021
    • JSS
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    Front Desk Service Coordinator

    Room Mate Hotels ( is a Spanish hotel chain that has 2 hotels in the Netherlands (Amsterdam and Rotterdam), as well as hotels in major cities in Spain, Italy, Turkey, Mexica and the USA. We believe that staying with a friend is the best way to travel and we want our guests to feel the same. We are growing fast, and will soon have a presence in most major cities.

    Aitana is a friend who loves design, electronic music, to socialise and it is fun for guests and staff.

    Room Mate Aitana is looking for a fun, spontaneous and always-smiling Front Desk Service Coordinator to take care of Aitana's guests and to give them outstanding service throughout the entire stay.

    The Service Coordinator ensures out guests get the best possible experience from check-in to check-out and all contact moments between. They manage the Front Office team and coordinate with other key teams (Housekeeping, Maintenance, Reservations) to ensure a smooth experience.

    Main tasks:

    • Coordination of front desk operation during your shift, ensure excellent service to guests and colleagues
    • Ensuring guest complaints and issues are resolved in a quick way to satisfaction of the guest, and reporting on this to hotel management
    • Ensuring smooth reception shifts, including handling check-in and check-out yourself where needed
    • Supervising / leading of the team during shifts
    • Involved in the hiring process, team evaluation, motivation of the team.
    • Control and ensure correct handling of cash / invoicing / credit cards
    • Support reservations department when needed
    • Ensure proper reporting to management, head offices and other departments
    • Making work schedules and ensure proper shift staffing
    • Participate in recruitment and evaluations of staff
    • Duty Management tasks
    • Suggest improvements in department and hotel
    • Other tasks assigned by the Front office manager

    Our ideal Roomie will have:

    Sincere friendliness, good sense of humor, enjoying life, positivity, and to share your view of the world. In other words: yourself!
    Besides this we are also looking for the following:

    • Experience as a Shift leader/Supervisor at the Front Office in similar hotel (service level and size) size is a plus, or a minimum of 2 years experience as a (senior) Receptionist.
    • Educated in hospitality / hospitality management on HBO level, or MBO level with relevant work experience.
    • Excellent command of English and at least one major european language
    • Knowledge of PMS, Opera is a plus
    • Living in Amsterdam or direct vicinity
    • Highly responsible personality, leadership skills, inspirator
    • Flexible and committed work attitude
    • Great communicational and motivational skills
    • Passionate for service with a smile

    What we can offer you:
    besides a competitive salary you get the chance to work in one of Amsterdam's most attractive and unique hotels, in an international and young team, with plenty of space for your input and development. As well as:

    • 25 Vacation days + 9 additional days off compensation for bank holidays
    • Participation in our additional incentive programmes
    • Dutch classes of Spanish classes for hotel staff
    • Staff discounts in our hotels
    • Free use of the hotel gym
    • Discount on collective insureance
    • Discounts from partner companies

    Please apply by sending your CV and motivation, including a recent passphoto, in English. We hope to meet you soon!

    Soort dienstverband: Fulltime, Bepaalde tijd

    Aanvullende betalingen:

    • Bonusregeling
    • Fooi
    • Vakantiegeld


    • Bedrijfsfitness
    • Personeelskorting


    • Avondwerk
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