IT Management & Business Others Marketing and PR Supply Chain and Procurement
1 - 2 Years
FQA Specialist (w/m/d)
Excellent communication skills (both written and verbal)
High school diploma
Intermediate to High Excel Proficiency
Conscientious, dedicated approach; strives to meet or exceed departmental production goals
Demonstrable problem solving, analytical ability
Able to handle long and short-term, varied and multiple tasks, while remaining committed in a fast-paced environment
Previous experience in deep dives / FQA role
Since opening our virtual doors in 1995, we’ve been pushing the boundaries of possible further and further.
Our entire business works hard to delight our customers – from the second an order is placed online to the seamless coordination of that order behind the scenes, we strive to stay agile, fluid and intentional. That can be described in one of our core Leadership Principles, which is Bias for Action. This means that our teams band together, roll up their sleeves, and aren’t content with just standing still. We’re aiming to become the most customer-centric company on Earth. That’s why we’re seeking a Field Quality Assurance Specialist to join our Amazon Logistics team
The Field Quality Assurance Specialist will solve complex challenges with last mile delivery in their assigned territory, partnering with Operations Managers and external property managers to ensure timely delivery of goods out of our facilities.
The individual in this position will identify, design, and deliver process improvement solutions for various customer experience initiatives, designed to improve Amazon’s ability to deliver directly to customers through its network of 3rd party vendors.
Verify potential access codes and delivery instructions for assigned addresses and update records as needed using the provided application
Interact with property managers to provide information from Amazon regarding deliveries; record any provided instructions or feedback using the provided application
Interact with property managers as needed to address concerns with service levels being provided
Monitor delivery attempts throughout the day, particularly Unable to Locate events, and work with the DSP’s to obtain the correct location so that the driver can deliver the same day
Observe deliveries in the field to identify barriers to first-time delivery success; recommend solutions and improvements to Amazon’s systems and processes
Document feedback and audit results to help the AMZL team identify strengths, as well as areas of improvement
Maintain a positive attitude and represent the company in a positive manner including adhering to the Vehicle Code of Conduct and reporting any accidents, driving violations, change in license and /or insurance requirements
Collaborate with cross-functional teams to improve Customer Experience by providing input and data related to these instances.
Other additional duties as assigned, based on future quality initiatives based in the field
About our rewards
We’ll expect you to go the extra mile, but we’ll also make sure you’re well rewarded. As well as a
competitive salary, we offer a whole host of other benefits, including an employee discount.
There are other, more intangible rewards too. Like our commitment to your development, a refreshing lack of hierarchy, the chance to work with some of the brightest minds in the industry, plenty of team spirit and an informal atmosphere – suits and ties are few and far between.
Operations make sure we live up to our promise: to deliver Earth’s biggest selection of products around the world come rain, hail or snow. We want to be a company where customers from every country will recognise, value and trust our products and our services. But getting the right product to the right place at the right time – every time – is no easy task.
Explore our website – check out the stores, read some customer reviews and learn about our programmes. You can also visit our investor relations and PR sites to have a look at our last annual report and read recent announcements about partnerships and product launches.
Yes, we’ll expect a lot of you and we’ll stretch you constantly with all sorts of challenges. But you’ll never feel like you’re going it alone. We’ll give you all the help you need to do the best job possible and encourage you to develop every day. Plus you’ll be part of a supportive team, working with colleagues, learning from them and collaborating to get the job not just done, but done brilliantly.
And with all of us behind you, you’ll achieve more than you ever thought you could.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
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