System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services. Sound pretty important? Absolutely! You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product performance or impair the client's IT operation.
Your Role and Responsibilities
In this role you are responsible for repair activities at client locations. You will be scheduled by our planning team and will visit IBM customers on a daily base. You will need to execute repair plans to fix incidents on non-IBM equipment: mostly PCs, Laptops and tablets.
You are the primary technical interface to IBM’s clients for your product group and are accountable to ensure a high level of client satisfaction with IBM’s service delivery, technical support and operational services.
Before you start, you will receive intensive education how to service these products, which tools to use and the required processes to follow. You will work closely with colleagues to get you familiar with your day-to-day activities.
Do you have a technical background, are you client oriented, an independent worker, have good communication skills and have ambition to grow your skills within IBM, please apply now!
Required Technical and Professional Expertise
Client / Service oriented
Good communication skills: ability to represent IBM with our clients
Creative / Solution Oriented
Basic PC knowledge
Basic technical skills
Preferred Technical and Professional Expertise
Technicaly trained or educated in repairing technical devices
About Business UnitAt Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!
Your Life @ IBMWhat matters to you when you’re looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
About IBMIBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.