Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $25 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them. Our global team of more than 75,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon. For more information, please visit www.thermofisher.com.
Job Description: Field Service Manager Chromatography.
When you join Thermo Fisher Scientific as a Field Service Manager you will become part of the world leader in science. With the largest R&D spending in the industry we give our people the resources and opportunities to make a significant contribution to make the world Healthier, Cleaner and Safer.
The Field Service function manages, installs and repairs all our instrumentation across the businesses, and supports customer sites as needed. Our customers rely on the expertise of our field service professionals to keep their instruments up and running, enabling them to focus on their critical research and other essential business activities.
Within Thermo Fisher Scientific we are looking for a new Field Service Manager to join our Unity Lab Services team to manage a group of highly educated and motivated engineers in the field of Chromatography.
Are you from origin interested in high tech and help our customers to keep the up-time of their instruments high?
Are you interested in and do you have ambition to grow your career in management of a well-functioning team?
Is your background in technology and/or are you working in a lab-environment?
Are you focused on Customer Satisfaction and do you want to provide professional services to our customers?
Is flexibility applicable to you?
Do you want to continue your career in a growing company with a possibility to develop yourself in management and technology?
If the answers to the above questions are” yes “then apply for becoming our colleague in service.
We are offering a job with own responsibility; development possibilities and you will become part of an enthusiastic team of service specialists.
Manage a team of approximately 15 engineers (Belgium and Netherlands)
Focus on our Service Business and work closely together with our Sales and Service colleagues to optimize our revenues.
Always ensure highest professional relationship with our customer base to achieve customer loyalty, escalate issues if necessary and to solve critical tasks in the fastest way possible.
Manage our internal KPI’s to create the highest efficiency and output to fulfill our customers’ and internal requirements.
Internal communication with:
Sales for technical advice and tuning (after)sales activities.
Internal colleagues about the progress of work and/or internal repairs.
Service support/service administration about the activities, planning and administration.
With customers about the implementation of the work, the planning and the service pricing for the existing installation and products, to advise, support and to provide information.
Manage customer escalations.
Professional background in Electronics/Chemistry/Engineering.
Management experience or the ambition to develop your career in managing a team of professionals.
Strong problem-solving skills.
Good verbal and written communication skills, ability to work across all levels, functions and regions.
Demonstrated organizational skills with the ability to handle multiple tasks with different priorities.
Excellent inter-personal, self-motivational and negotiating skills.
Non-Negotiable Hiring Criteria:
Willingness to travel mainly within the appointed region (Benelux) but occasionally as well through Europe.
Good Dutch and English skills, both verbal and written. French language skills are a pré.
You work from mainly our office in Breda and work closely together with the Field Service Manager Trace Elemental/Molecular and the Senior Field Service manager.
Within Thermo Fisher Scientific we strive to have a good balanced team in which we highly foster diversity and inclusion. We are recognized as a 'Best Place to Work' for the fourth year in a row which is a testament to our commitment to creating an environment where differences are truly valued, authenticity is a state of being and everyone feels they belong and can do their best work.
Note: non-fluent Dutch speaking applicants are not considered for the job due to the interaction with your team and our customers.