Provide the best in class customer service to our customers by using your strong technical and good communication skills! As part of the Service Engineering organization, you will contribute to providing the right data, context, and approach, which will change the way we do business and make a difference for our customers.
You are responsible for
Installing Philips Health Systems according standards with respect to quality and installation time.
Performing planned maintenance and equipment modifications within the scheduled time and compliant with the Philips quality standards.
Performing corrective maintenance in a compliant way, making use, if necessary, of the modality team and the technical support structure .
Supporting and participate the Remote Service Center when needed.
Playing an instrumental role in the customer journey and experience and being actively involved in all aspects of the 8 customer needs in balance with our main KPI's.
Being aware of customer needs and potential commercial leads. Actively promote and share the lifecycle solutions program and do recommendations to commercial colleagues and management in the district.
Submitting timely and accurate service data, job sheets, field problem reports and other paperwork as assigned.
Being a brand ambassador for Philips Health Systems in appearance and behavior in accordance with Philips policy.
Consignment duty and/or service duty outside office hours if applicable.
Engaging in required product and quality trainings locally or abroad.
You are a part of
Philips Health Systems Benelux is a sales and service organization with roughly 350 employees. 250 of those 400 are active in the Customer Services domain. The Customer Services departments are responsible for servicing the Philips imaging and IT equipment installed at customers in the Benelux (mainly hospitals). Training customers to optimally utilize the equipment is also part of the responsibilities of the HC Benelux organization. The Benelux organization is divided in four geographical districts which are each responsible for all sales and services activities of the total Philips Health Systems portfolio in their respective Districts. You will be a part of a team of 20 professional field service engineers active in the Netherlands.
To succeed in this role, you should have the following skills and experience
Vocational Education or Higher Vocational Education Electronics/IT (MBO Elektrotechniek)
>3 years of experience in maintenance and troubleshooting of technical complex systems
Preferably demonstrable relevant experience in Ultrasound
Preferably demonstrable relevant experience in DICOM connectivity
Fluent in Dutch and English languages
Eagerness to deliver results and high levels of customer satisfaction, both internal external
"Can do” mentality and pro-active with a positive, open attitude
Open-minded and constructive in the changing environment in Healthcare
Excellent interpersonal skills, you know how to engage with customers in a professional environment
Able to work independently and know how to team up with colleagues when needed
Valid driver’s license
Region: Utrecht / Arnhem / Eindhoven (but willing to travel in whole of The Netherlands)
In return, we offer you
A path towards your most rewarding career. Philips is growing its marketing capability enterprise wide. Succeeding in this market-based role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there,you can also learn about our recruitment process, or find answers to some of the frequently asked questions.
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