Join our international young team with different nationalities and help deliver proper facility services to our 700+ European stores. Every malfunction or defect in a store is reported to our Facility Helpdesk. Think of a broken window, blocked roller shutter, leakage, cleaning, and climate problems. Or planned maintenance such as elevators, fire extinguishers etc. Do you like to solve problems? Handle service requests in a fast, (internal) customer friendly way and contribute to 'a Great Place to Work'? When you have the right service attitude, excellent administration & computer skills and a 'Can do' mentality, we can train you on the job. We are currently looking for a French speaker and/or a German speaker covering approximately 170 stores in the region.

In this highly collaborative role, you will work closely with our Main Contractors, Store Managers, Health & Safety coordinator, Finance coordinator and your 4 co-workers (Facility Representatives covering own regions / countries).

Key to success in this role is the ability to communicate, prioritize and structure information. You are motivated to solve problems in order to let our store teams do what they are the best at: sell awesome sneakers & apparel and strive after the best customer satisfaction. You are tolerant to all cultures, not afraid of the telephone and heaps of email.

This role (40 hours) is based in our EU Corporate Headquarters in Vianen, Netherlands. At the moment we work from home. In future, flexibility is possible (partly work from home, partly from EHQ Vianen)

The Facility Services Representative supports the Supervisor Facility Services and Director Facility Services as a member of the Facility Services team (10 members in total) and as such is responsible for responding to calls from stores for repairs and maintenance of all European stores, regional offices and European Headquarters.

RESPONSIBILITIES

• Customer Service Representative for stores, regional offices and corporate offices; for repairs and maintenance
• Responsible to respond to calls (requested by email and telephone) from stores for repairs and maintenance follow up
• Intensive collaboration with vendors / suppliers / contractors
• Execute weekly routines such as vendor reporting, Health & Safety issues, open invoices, wrong invoices, open purchase orders etcetera
• Liaise with and inform many different stakeholders from internal departments such as operations, finance, field leadership, accounting, procurement
• Data entry of new stores, relocations, remodels or deletion of stores
• The coordination of sending out bid packages to new vendors
• Requesting detailed quotes from vendors
• Participate in the duty on call shift (approx. one week per two months after working hours)

QUALIFICATIONS

• Certification or experience in construction, facilities or technical environment is a plus
• Excellent communication and analytical skills
• Minimum of 1 year position related experience, preferably within an international (retail) company or client facing helpdesk / support role
• Fluency in both spoken and written English required; French or German is a must (this position is covering either the stores in France, Luxembourg and Belgium or Germany, Austria, Switzerland)
• Advanced MS Office (and ticketing system) skills and ability to structure information efficiently
• Able to effectively present information, decisive and quick to respond
• Able to independently identify problems and define solutions (problem solver)
• Able to work under pressure on busy periods
• Hands on, pragmatic attitude, pro-active, very well organized
• Open to new ideas and ability to re-prioritize efficiently
• Team player with a service oriented attitude