We are looking for an Office Manager /Facilities Coordinator to join our office in Amsterdam. This is a full-time position (40h /week).
At Booking.com, our mission is to make it easier for everyone to experience the world. And while that world might feel a little farther away right now, we’re busy preparing for when the world is ready to travel once more. With strategic long-term investments into what we believe the future of travel can be, we are opening career opportunities that will have a strong impact on our mission.
Team Workspace Services AMS is responsible for all workspace related services for Amsterdam.
The Workspace Services team has a great impact on the Employee Experience by making sure the Workplace is a Healthy, Happy and Productive environment. This will impact employee satisfaction and attract new talent.
The Office Management team is managed by the Senior Office Manager. You will be working closely with all other Office Managers and all other roles within the Workspace Services team like, Workspace specialists, contract managers and project managers.
You are operating at the intersection of hospitality and facility services, by experiencing and understanding you are able to combine the best of both to fulfill stakeholder and company needs. The main goal is to ensure an efficiently run office and exceed desired customer experiences and expectations. At this moment the office manager is responsible to manage the operational aspects of one or multiple Booking.com location(s).
Q3 2022 Booking will open a new Head office, the Booking Campus. The Office Management team will be highly involved in the transition to the Campus to make sure when opening all is operational ready to deliver all Workspace related services. This will also mean that instead of having your own office the office manager will be a part of the Campus office management team managed by the Senior Office Manager.
The core tasks of the Office Manager are to set up, manage and ensure flawless and timely execution of all tasks, guidelines, processes and contracts that ensure an efficiently run office location(s). These include (but are not limited to):
Day to Day – Smooth running of office/s
Pro-actively signal and report errors in services and/or building defects to ensure an office environment that fits the high standards according to agreements
Vendor management on an operational level (incl. contact with the landlord and other tenants)
Responsible for daily communication to all customers in the office(s) via Workplace and the ticketing system. React appropriately to queries raised and responsible for logging those queries into the ticketing system, assigning them to the right person, providing the customer with feedback on the status of handling and following up on the outcome.
Cooperation and align on an operational level with Security, Finance, HR, Real Estate and IT Support.
Make sure we follow the H&S guidelines and procedures
Make sure we follow the Security guidelines and procedures
Supporting remote locations
Liaise closely with the other Office Managers in Amsterdam (in the future this will be one team at the Campus plus one Customer Service location)
Signal improvements, new ideas, techniques, procedures, services or products and come with a proposal to the Senior Office Manager and the Specialists.
In house Event Support, support the event coordinator during in house Events.
Check and correct invoices from our suppliers and create PO’s in our finance system
Being an ERO team lead and playing an active part within Emergency Response team and execution
Maintain relationships with internal customers
A minimum of 2-5 years relevant working experience in hospitality, client services or other kinds of supporting function, preferably in a dynamic and international environment
minimum HBO (facilities, hospitality or Hotel school) or MBO+ with relevant work experience
Fluent Dutch and English, both spoken and written
Have a positive ‘can do attitude’
Excellent attention to detail and guest oriented
Able to build a relationship of mutual trust and handle complaints and concerns in a sensitive way
Sense of responsibility and ability to take ownership
Full time position
Team player and flexible mindset
Experience with working in a multicultural and international working environment