We are growing! Do you love helping others find a home and feel at home? Do you get things done, take ownership and believe in a great housing experience? Do you have a positive and can-do mindset and do you enjoy working from home and at the office? Then this may be the job for you!
We are looking for a great team player with a process driven and empathic mindset to join us on our mission of making it easy and accessible for people to feel at home in their new home.
About Expat Housing Network
Expat Housing Network is a housing startup for internationals by internationals and believes everyone deserves to feel at home. Since 2015 we’ve helped thousands of internationals find a home and feel at home in the Amsterdam and Eindhoven metropolitan areas. With years of experience, Expat Housing Network has become a trusted housing consultancy brand amongst internationals and we can proudly call ourselves the housing partner of Adyen, TomTom, PVH (Calvin Klein/Tommy Hilfiger), Uber and Creative Group.
Due to the development over the last few years we believe the housing market has become more attractive for internationals to invest and settle in and EHN wants to be at the forefront of this with its vision, brand and services. We’re ready for the next step to help more people find a home and feel at home in NL.
We are seeking a people and customer service driven ‘Expat Rental Manager’ who is a multi-tasker, organised, hands-on and execution-focused and can support EHN to become the go-to service provider for internationals looking to rent a home in the Netherlands. Fundamentally, this job is about supporting the rental business unit and helping optimise processes.
The Role We’re looking for someone who is a people's person, empathic, strong organiser, multi-tasker and loves to support others. Someone who is able to keep an overview, address priorities and plan ahead. Someone who has great listening skills and understands what makes people tick and is interested in all things home related.
You will be the face of the rental business unit with your fellow rental managers and make sure the clients find a home and feel at home. You build and manage relationships with clients quickly as well as with other partners and realtors and you keep an eye on the market for any developments, news and more.
To be successful in this role, you’ll need to be empathic, pragmatic, a strong organiser, ambitious and eager to learn. Your ability to understand top quality customer service whilst understanding business processes and project management is vital.
You will report directly to the business unit manager.
Your Responsibilities Client Management
Manage full rental cycle from intake and viewings to handover;
Manage multiple clients with the housing process at the same time;
Understand clients' needs and requirements by asking the right questions;
Clearly communicate to the expat rental coordinators;
Book in viewings, check-ins and other appointments at times;
Request and file client information in our CRM system;
Update client administration;
Define key criteria for client homes;
Search housing platforms for matching properties;
Contact real estate agents and homeowners for more info and available time slots;
Book in viewings and update re changes;
Establish, manage and maintain relationship partners;
Establish, manage and grow relationships with real estate agents;
Build long-term relationships with all key stakeholders;
Serve as a face of the company when attending business events and conferences.
Review legal documents;
You are a confident and mature self-starter, with a passion for helping people and and all things home;
You have a track record of getting things done and have examples to demonstrate your experience;
You are focused with a proven ability to manage multiple clients;
You are persistent and positive with excellent people skills;
You have strong questioning and listening skills;
You have the ability to communicate at all levels and easily build trust;
You are fluent in English
What are we looking for?
Organised mindset, strong business acumen and a continuous drive to make things better;
Support and Customer service driven;
Team player and a self starter; you get things done
Great people skills, natural drive to add value, develop and empower others;
Ability to build and develop strong relationships at all levels;
Great listener and able to easily build trust an confidence in a team, prospects and partners;
Excellent communicator in English both verbal and written;
Preferable (not a must)
Personal experience of living and/or working overseas;
Worked in an international environment before;
Dutch language (verbal and written).
Apply for the job Do you want to join our company as our new Expat Rental Manager for our rental department? Then we'd love to hear about you!