Als Expat Rental Coordinator ben je de organisatorische drive van de rental department. Je zorgt er o.a. voor dat de woningen gesourced worden, agenda's gemanaged en de partners en vendors een contactpunt hebben. Kortom onmisbaar bij het vinden van woningen en internationals zich helpen thuis te doen voelen.
Bij Expat Housing Network werk je in een internationale organisatie (80% internationals) en komen al onze klanten uit het buitenland. De vacature en sollicitatieprocedure zijn daarom beide in het Engels.
Notitie: We overwegen en reageren alleen op kandidaten die Nederlands spreken.
Note: We only will review candidates who speak and read Dutch
About Expat Housing Network Expat Housing Network is a housing startup for internationals by internationals and believes everyone deserves to feel at home. Since 2015 we’ve helped thousands of internationals find a home and feel at home in the Amsterdam and Eindhoven metropolitan areas. With years of experience, Expat Housing Network has become a trusted housing consultancy brand amongst internationals and we can proudly call ourselves the housing partner of Adyen, TomTom, PVH (Calvin Klein/Tommy Hilfiger), Uber and Creative Group.
Due to the development over the last few years we believe the housing market has become more attractive for internationals to invest and settle in and EHN wants to be at the forefront of this with its vision, brand and services. We’re ready for the next step to help more people find a home and feel at home in NL.
We are seeking an experienced and entrepreneurial ‘Expat Rental Coordinator’ who is a multi-tasker, organised, hands-on and execution-focused and can support EHN to become the go-to service provider for internationals looking to rent a home in the Netherlands. Fundamentally, this job is about supporting the business unit and helping optimise processes.
We’re looking for someone who is a strong organiser, multi-tasker and loves to support others. Someone who is able to keep an overview, address priorities and plan ahead. Someone who has an eye for reading between the lines, understands what makes people tick and is interested in all things home related.
You will be the motor of the rental business unit with your fellow coordinators and make sure both the client and rental managers don't miss a thing. You build and manage relationships with key vendors and partners and you keep an eye on the market for any developments, news and more.
To be successful in this role, you’ll need to be pragmatic, a strong organiser, ambitious and eager to learn. Your ability to understand top quality customer service whilst understanding business processes and project management is vital.
You will report directly to the business unit manager.
Planning & Organisation
Organise rental managers agenda's;
Communicate with client re availability;
Book in viewings, check-ins and other appointments;
Request and file client information;
Setting up utilities for clients;
Define key criteria for client homes;
Search housing platforms for matching properties;
Contact real estate agents and homeowners for more info and available time slots;
Book in viewings and update re changes;
Establish, manage and maintain relationship partners;
Establish, manage and grow relationships with real estate agents;
Build long-term relationships with all key stakeholders;
Serve as a face of the company when attending business events and conferences.
Review legal documents;
Join clients on viewings and check-ins on occasion;
What's in it for you?
Opportunity to help grow a business from an early stage;
Make a meaningful impact to the lives of others who will be grateful forever;
Freedom to develop and grow the role and responsibility.
You are a confident and mature self-starter, with a passion for planning and organisation;
You have a track record of getting things done and have examples to demonstrate your experience;
You are focused with a proven ability to manage multiple accounts;
You are persistent and positive with excellent people skills;
You have strong questioning and listening skills;
You have the ability to communicate at all levels and easily build trust;
You are fluent in English & Dutch;
What are we looking for?
Organised mindset, strong business acumen and a continuous drive to make things better;
Support and Customer service driven
Team player and a self starter; you get things done
Great people skills, natural drive to add value, develop and empower others;
Ability to build and develop strong relationships at all levels;
Great listener and able to easily build trust an confidence in a team, prospects and partners;
Excellent communicator in English, and Dutch both verbal and written
Preferable (not a must)
Personal experience of living and/or working overseas