Job Properties
  • Job Type
    Full-time Position
  • Background
    Finance and Economics
    Management & Business Others
    Marketing and PR
    Supply Chain and Procurement
  • Languages
  • Experience Required
    3 - 5 Years
  • Degree Required
    • Province
      39 reviews
    • Date Posted
      April 29,2021
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    • 周年特惠 IP

    EU Fulfilment Operations Manager

    The Europe Fulfilment Operations Manager is a newly opened position to support all of our clients Logistics and Fulfilment efforts in Europe. As part of the Hardware Logistics team, you will play a critical role in their mission to deliver their products to our customers in a fast, reliable, economical and elegant fashion.

    You will determine best practices, collaborate on growth initiatives across the supply chain and company, support the implementation, and ultimately manage the companies fulfilment and delivery operations for all products in Europe. You will also oversee vendor and supplier partnerships and manage performance within their international supply chain. Success in this role is determined not only by a passion for excellence, but someone who possesses market sensitivity and can quickly react to change as needed.

    The client started with a simple idea that everyone should be able to accept credit cards and they've been rethinking buying and selling ever since.

    For sellers, they've creating one cohesive service to run your entire business, from a register in your pocket to analytics on your laptop. For buyers, they're making it faster to order from the businesses you love and more fun to pay your friends back. Buying and selling sound like simple things and they should be. Somewhere along the way, they got complicated. Now they're working hard to make commerce easy for everyone.

    You will:

    • Manage and improve the logistics [inbound, fulfilment and outbound] network for the European markets
    • Oversee supplier partnerships and manage performance
    • Collaborate closely and effectively with cross functional partners to drive the development of critical and innovative fulfilment initiatives and projects.
    • Ensure that performance targets are met on service level commitments to our internal and external customers, across all products within the region
    • Implement SOPs with partners and manage KPIs to maximize and measure partners performance: Order Management; Inventory control, Performance SLA's, metrics reporting and root cause troubleshooting
    • Play a key role in supporting new potential country and new product launches coordinating with global business partners to ensure proper setup, and success of the launches
    • Maintain accurate and appropriate SOWs and SOPs specific to the execution of fulfilment operations against B2C, B2B, Retail and Returns distribution requirements
    • Handle fulfilment errors and exceptions, correcting as well as identifying preventative measures
    • Identify process gaps, propose and drive implementation for scalable solutions
    • Leverage access to technology and innovation to bring continuous improvement to European operations

    You have:

    • 5+ years of experience leading logistics functions, warehouses and fulfilment operations in Europe
    • 5+ years in the Supply Chain and Logistics Industry preferably working within Hi-Tech or consumer electronics
    • Be able to demonstrate managing 3PL/4PL relationships and possess a strong understanding of Omni-Channel logistics
    • Project management experience that includes problem identification and resource planning
    • Experience in fulfilment operations audit controls and reporting
    • Understanding of Quality Assurance processes in distribution centres
    • Familiarity with reverse logistics operation flow, from RMA receipt, through inspection and return to vendor.
    • Excellence in communicating effectively and leveraging resources
    • Analytical and technical proficiency at leveraging software tools: warehouse management (WMS), enterprise resource planning (ERP), and supply chain visibility portals
    • Expert level command of Excel and Google suite; experience with SQL queries is a plus
    • Familiarity with trade compliance processes in relation to consumer electronics devices
    • Ability to show track record of process improvements to support scalability
    • Ability to demonstrate a proactive approach to problem solving
    • Experience with Trade Compliance a plus
    • When safe to do so, you have the ability to travel and manage concurrent tasks across multiple time zones


    • Salary between 4500 and 5500 based on previous experience
    • 25 vacation days
    • Healthcare coverage
    • Employee stock purchase plan
    • Wellness perks
    • Learning and development
    • Be the first person for our expansion to the Netherlands

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