Finance and Economics Management & Business Others Marketing and PR Supply Chain and Procurement
3 - 5 Years
EU Fulfilment Operations Manager
The Europe Fulfilment Operations Manager is a newly opened position to support all of our clients Logistics and Fulfilment efforts in Europe. As part of the Hardware Logistics team, you will play a critical role in their mission to deliver their products to our customers in a fast, reliable, economical and elegant fashion.
You will determine best practices, collaborate on growth initiatives across the supply chain and company, support the implementation, and ultimately manage the companies fulfilment and delivery operations for all products in Europe. You will also oversee vendor and supplier partnerships and manage performance within their international supply chain. Success in this role is determined not only by a passion for excellence, but someone who possesses market sensitivity and can quickly react to change as needed.
The client started with a simple idea that everyone should be able to accept credit cards and they've been rethinking buying and selling ever since.
For sellers, they've creating one cohesive service to run your entire business, from a register in your pocket to analytics on your laptop. For buyers, they're making it faster to order from the businesses you love and more fun to pay your friends back. Buying and selling sound like simple things and they should be. Somewhere along the way, they got complicated. Now they're working hard to make commerce easy for everyone.
Manage and improve the logistics [inbound, fulfilment and outbound] network for the European markets
Oversee supplier partnerships and manage performance
Collaborate closely and effectively with cross functional partners to drive the development of critical and innovative fulfilment initiatives and projects.
Ensure that performance targets are met on service level commitments to our internal and external customers, across all products within the region
Implement SOPs with partners and manage KPIs to maximize and measure partners performance: Order Management; Inventory control, Performance SLA's, metrics reporting and root cause troubleshooting
Play a key role in supporting new potential country and new product launches coordinating with global business partners to ensure proper setup, and success of the launches
Maintain accurate and appropriate SOWs and SOPs specific to the execution of fulfilment operations against B2C, B2B, Retail and Returns distribution requirements
Handle fulfilment errors and exceptions, correcting as well as identifying preventative measures
Identify process gaps, propose and drive implementation for scalable solutions
Leverage access to technology and innovation to bring continuous improvement to European operations
5+ years of experience leading logistics functions, warehouses and fulfilment operations in Europe
5+ years in the Supply Chain and Logistics Industry preferably working within Hi-Tech or consumer electronics
Be able to demonstrate managing 3PL/4PL relationships and possess a strong understanding of Omni-Channel logistics
Project management experience that includes problem identification and resource planning
Experience in fulfilment operations audit controls and reporting
Understanding of Quality Assurance processes in distribution centres
Familiarity with reverse logistics operation flow, from RMA receipt, through inspection and return to vendor.
Excellence in communicating effectively and leveraging resources
Analytical and technical proficiency at leveraging software tools: warehouse management (WMS), enterprise resource planning (ERP), and supply chain visibility portals
Expert level command of Excel and Google suite; experience with SQL queries is a plus
Familiarity with trade compliance processes in relation to consumer electronics devices
Ability to show track record of process improvements to support scalability
Ability to demonstrate a proactive approach to problem solving
Experience with Trade Compliance a plus
When safe to do so, you have the ability to travel and manage concurrent tasks across multiple time zones
Salary between 4500 and 5500 based on previous experience
25 vacation days
Employee stock purchase plan
Learning and development
Be the first person for our expansion to the Netherlands