Job Properties
  • Job Type
    Full-time Position
  • Background
    Human Resources
    Management & Business Others
    Marketing and PR
  • Languages
    English German
  • Experience Required
    1 - 2 Years
  • Degree Required
    • Province
      Merck KGaA Darmstadt Germany
    • Date Posted
      May 18,2021
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    • 周年特惠 IP

    Distributor Excellence Specialist

    A career at our company is an ongoing journey of discovery: our 58,000 people are shaping how the world lives, works and plays through next generation advancements in Healthcare, Life Science and Electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.

    Your role:
    As Distributor Excellence Specialist you are responsible for the execution of the entire R&A Distributor Excellence process according to the internal policies and practices. In this position you create, manage and process standard and complex customer orders and provide information about products, services and order status to customers and Sales colleagues. You will work in close collaboration with Sales, Supply Chain and other functional areas, key stakeholders globally to offer best in class Customer Support. You will Identify and implement improvement initiatives, challenge processes and seek new opportunities to increase the customer value add.

    Who you are:
    • Previous experience working within a Customer service environment Quote to Cash (B2B)
    • Must be fluent in English and German, written and verbal communication. Fluency in a 3rd language is a distinct advantage
    • Have a positive outlook on dealing with customers and strive to provide outstanding customer service
    • Able to establish working relationships with key customers
    • Excellent organisational skills with the ability to prioritise own workload, work to tight deadlines and to adaptable to change
    • Enjoy working in an international team
    • Experience with SAP and Oracle systems would be beneficial
    • Experience with all Microsoft Office Applications

    What we offer: With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

    Curious? Apply and find more information at

    Job Requisition ID: 220370

    Location: Amsterdam Zuidoost

    Career Level: C - Professional (1-3 years)

    Working time model: full-time

    Careers during Covid-19
    Thank you for visiting our careers website, we are always looking for curious minds to join our teams. We understand how much the world is being impacted by the Covid-19 crisis and we want to assure you that your safety is very important to us. To ensure that everyone's health is protected, instead of a standard face-to-face interview, it is likely that you will be offered alternative digital interview options.

    US Disclosure
    The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

    North America Disclosure
    The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our HR Services team at 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday.

    Job Segment: Database, ERP, Oracle, SAP, Technology, Customer Service
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