Job Properties
  • Job Type
    Full-time Position
  • Background
    Management & Business Others
  • Languages
  • Experience Required
    10+ Years
  • Degree Required
    • Province
    • Date Posted
      December 27,2020
    • IMG_6430
    • IMG_6430
    • Career Consultation
    • CV CHECK
    • internship package
    • Premium Package

    Director of Operations

    Your main objective is to ensure high level, state-of-the-art service provision in the operations domain, to best support RSM's strategy and the members in its community.

    Reporting to the Dean of RSM and being part of the Executive Board of RSM creates a great opportunity to influence and drive the results for the School in the coming years.

    Your main tasks

    The role has three main focus areas:
    As a member of the RSM Executive Board, you will carry joint responsibility for the strategic course of the School. This includes:

    contributing to the overall vision, strategy and policy development within the School

    being responsible for development, implementation and evaluation of policies of all processes within the Operations portfolio, including finance, HR, legal, information management, facilities, housing, and project support

    responsibility for the Operations budget and for setting and driving the department's objectives and deliverables

    being a role model for the core values and behaviour for professional services staff: responsibility, client / service orientation, constructive, co-operation, team play.
    Professionalizing and improving support

    In this role, you will:
    be responsible, with the functional leaders who report into the role, for the continuous improvement of the service levels and the development of the professional services teams within RSM

    have HR responsibility for all professional services within the School, including driving a high-performance culture through organisational development, ensuring that optimal organisational structures, processes and systems are in place, and facilitating talent management and competency development, with a focus on building a service-driven mindset and accompanying behaviours of the professional services staff

    work closely with the Operations Director at RSM BV, to achieve maximum alignment of service provision in the respective support areas.
    Erasmus University (EUR) liaison

    You will also act as the primary liaison with central office of Erasmus University Rotterdam in the area of operations and business management processes. This means:

    balancing the dual objectives of:
    being co-responsible for the integrity of the operations management at the level of the University

    articulating the demands at faculty level towards the central services departments, monitoring the quality, quantity and costs of these services through the product and services catalogue, and participating in a variety of EUR wide projects.
    being a member of the Overleg Facultaire Bedrijfsvoerders (OFB), Overleg Bedrijfsvoering (OB) and a number of project steering committees, taskforces and sounding boards

    maintaining fruitful working relations with the directors of the central services, and being able to balance the School's interests and the University's overarching interests.


    max. 38 hours per week

    €6405—€8371 per month


    View on Google Maps

    Erasmus University Rotterdam (EUR)


    Master level university degree

    Extensive knowledge of and proven ability to effectively work in complex organisations

    A minimum of five years' experience in a senior end-responsible leadership role in the operations field, with responsibilities related to (at a minimum) HR, finance, IM/IT or facilities management

    International experience, for example by having worked or studied abroad, or having worked in an international setting in the Netherlands

    Extensive experience with project management and (complex) change processes

    Extensive knowledge of and insight into the administrative and business processes and structure of organisations

    Knowledge of and experience in the higher education sector and/or business schools is a distinct advantage.

    Your required competencies

    Outstanding leadership skills: business driven, visionary, sparring partner, continuous improvement, ability to inspire and bringing out the best in people, ability to forge teams

    Goal- and results-oriented

    Proven ability to translate abstract plans into concrete actions; decisiveness

    Persuasive and has the ability to convince others of a desired course of action

    Strong co-operative attitude, ability to form effective alliances and encourage mutual commitment

    Possess empathy, personal tact, self-awareness and intercultural competences

    Excellent interpersonal and communication skills with multiple stakeholders, both verbal and written, in both English and Dutch.

    Conditions of employment

    Fixed-term contract: 1 year.

    Reporting, scope and authority:
    Reports to the position of Dean

    A full-time position

    Is responsible for the operations portfolio at RSM EUR, which includes finance/business & project control, HR, information management/IT, facilities and housing, the project desk, legal and the Dean's office

    Has 6-7 direct reports and indirectly manages a total of 40 FTE

    Works within the boundaries of the RSM faculty regulations

    Holds financial responsibility for the School's overall budget of approximately €55 million.
    Learning and career opportunities

    You'll have plenty of opportunities to acquire skills and knowledge in the following areas:

    Leadership experience

    Stakeholder management

    Functional expertise in HR, finance, legal, IT

    Project management and change management

    In-depth understanding of university and business school structures, both nationally and internationally.


    Rotterdam School of Management, Erasmus University

    Rotterdam School of Management, Erasmus University (RSM) is one of Europe's top-ranked business schools. RSM provides ground-breaking research and education furthering excellence in all aspects of management and is based in the international port city of Rotterdam - a vital nexus of business, logistics and trade. RSM's primary focus is on developing business leaders with international careers who can become a force for positive change by carrying their innovative mindset into a sustainable future. Our first-class range of bachelor, master, MBA, PhD and executive programmes encourage them to become critical, creative, caring and collaborative thinkers and doers. Study information and activities for future students, executives and alumni are also organised from the RSM office in Chengdu, China.

    RSM is an equal opportunity employer and explicitly encourages applications from candidates of all genders, ethnicities, and nationalities.

    Additional information

    The ideal starting date for this position is March, 2021. The conditions of employment correspond with the collective labour agreement for Dutch Universities (CAO VSNU). Salary is subject to training and experience and may vary from a minimum of € 6.405 up to a maximum of € 8.371 gross per month (scale 16 CAO VSNU), based on a full-time contract of 38 hours.

    Erasmus University has attractive employment conditions, which include a holiday allowance of 8 per cent, an end-of-year bonus of 8.3 per cent, and 41 vacation days. More information is available at .

    Are you interested in this position? Please make sure we receive your application (CV and cover letter) before Sunday 17 January 2021.

    If you have any questions about position, please contact Ansgar Richter, Dean of RSM via
    Open Positions from Erasmus Universiteit
    Related positions