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  • Job Type
    Full-time Position
  • Category
  • Languages
  • Experience Required
    10+ Years
  • Degree Required
    • Province
      849 reviews
    • Date Posted
      May 23,2021
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    Director FP&A Payments & Booking Holding Financial Services

    Our Company
    Established in 1996 in Amsterdam, has grown from a small Dutch start-up to the third largest ecommerce company in the world. is the largest business within Booking Holdings (NASDAQ: BKNG) and accounts for the vast majority of Booking Holdings’ total revenue. Booking Holdings is a leading Fortune 500 e-commerce conglomerate with a market cap of approximately $96 billion and total revenues in 2020 were $6.8 billion, a 55% decrease from the prior year. Net income for the full-year 2020 was $59 million, a 99% decrease versus the prior year. currently employs more than 12,500 employees in 214 offices in 70 countries worldwide.

    With a mission to make it easier for everyone to experience the world, invests in digital technology that helps take the friction out of travel. connects travelers with the world’s largest selection of incredible places to stay, including everything from apartments, vacation homes, and family-run B&Bs to 5-star luxury resorts and even tree houses. The website and mobile apps are available in over 40 languages, offer more than 28,984,513 total reported listings, and cover 142,259 destinations in 229 countries worldwide. Each day, more than 1,550,000 room nights are reserved on its platform. So whether travelling for business or leisure, customers can instantly book their ideal accommodation quickly and easily, without booking fees and backed up by its promise to price match. Via the customer experience team, customers can reach 24/7 for assistance and support in over 40 languages, any time of the day or night.

    At, we are all involved in making hundreds of decisions every day. The decisions we make are a reflection of our Values - they reflect what is important to us, both as individuals and as an organization.

    When we use our Values to make decisions, we make a deliberate choice to focus on what is important. When Values are made explicit, they provide clarity on what “good” looks like. And when they are shared, they build unity in a group. They build culture.

    Think customer first. We obsess about adding value for our customers - guests, partners, colleagues - to make it easier for everyone to experience the world.
    Own it. We deliver on our promises, make informed decisions and prioritize to get the important things done today.
    Learn forever. We are resilient, take time to reflect, and seek to learn – from colleagues, from the outside world and from our failures.
    Succeed together. We celebrate team success, through making connections, building trust and valuing the diverse perspectives of others.
    Do the right thing. We get the right results the right way. For each other, our communities and the world around us. Leadership Team
    Chief Executive Officer, Glenn Fogel
    Interim SVP & Chief Financial Officer, Sue D’Emic (Senior Vice President, Chief Accounting Officer and Controller, Booking Holdings)
    SVP, Chief Marketing Officer, Arjan Dijk
    SVP, Accommodations, James Waters
    VP, Interim Chief Technology Officer, Rob Francis
    SVP, Chief Legal Officer, Maria Barros
    SVP, Chief People Officer, Paulo Pisano
    SVP, Trips Division, Bryan Batista
    VP, Strategy & Corporate Development, Rob Ransom

    Director FP&A Payments & Booking Holding Financial Services
    The purpose of FP&A is to provide ‘Decision Making Information’ to the right person at the right time - whether this be for big strategic decisions via business cases or tactical in day-to-day steering through performance reporting & transparency.

    This role leads a team of Business Partners focussing on the Payments & Booking Holdings Financial Services (BHFS) functions. By ensuring transparency of performance metrics the team will help steer the departments on both tactical day-to-day matters; support strategy making by providing deep scenario analysis/modelling and translating the strategy into a tangible Business Plan.

    Payments & BHFS are two sides of the same coin where the Payments function builds the consumer product to facilitate payments with the BHFS function performing all the associated regulated activities with respect to those facilitated payments. This is a critical area of and Holdings long term vision and strategy. We require a strong leader to drive transparency and accountability across the function and always ensure that the two functions are operating in lockstep.

    Key Relationships:
    Reports to: VP FP&A
    Direct reports: 2 teams of Business Controllers and Financial Analysts (~2/3 FTEs in each team)

    Key Responsibilities:

    • Partnering with leadership from the Payments group and BHFS to ensure both business units are aligned
    • Working with leadership and team to prepare targets, budgets and consolidate them into one overall yearly/quarterly targets/ budget
    • Creating, updating, and maintaining financial models and detailed forecasts of the department’s year/3year plan
    • Examining and evaluating the cost-efficiency of the department, in light of what percentage of the company’s financial resources each department consumes and its impact on the bottom-line
    • Preparing internal reports for executive leadership and supporting their decision making to ensure they are the best use of the company’s working capital, by looking at return on investment (ROI) and comparisons with other scenarios that utilize our cash
    • Comparing historical results against budgets and forecasts, and performing variance analysis to explain differences in performance and make improvements going forward with regards to its operating model and partner distribution strategy
    • Improving and ensuring data governance/integrity on key metrics
    • Preparing internal reports for executive leadership and supporting their decision making
    • Determining which distribution product/channels combination in which regions generate the biggest "net contribution”
    • Collaborating with FP&A colleagues on company wide financial models and detailed forecasts of the company’s year/3year plan
    • Develop, coach, lead and inspire a team of professionals to deliver results

    Ideal Experience:

    • Bachelor’s degree in Finance, Accounting or Economics. MBA or advanced degree is preferred
    • Proven thought leader with 10+ years in senior strategic or operational roles, ideally in e-commerce, retail, payments, and/or consumer-facing products is highly desirable
    • Experience with building and managing global payments product and strategy would be ideal
    • Skilled in operations management, including running x-functional initiatives, financial and business modeling, strategic options identification, consensus building, and implementation
    • Knows how to run change management across the organization, both vertically as well as horizontally
    • Ability to influence on all levels including executive stakeholders
    • Ability to learn fast and adapt to a fast moving environment
    • Experience leading change management efforts
    • Creativity and “out of the box” thinking that drives innovation. The ability to “see around corners” and “connect the dots” that enable business to proactively drive business, not just respond to it
    • Strong interpersonal skills, flexible and a positive attitude
    • Self-motivated and able to take ownership of key topics
    • Comfortable in ambiguous environments

    Other Personal Characteristics:

    • Humble yet confident, with high self-awareness
    • Strategic thinker focused on execution; will roll up their sleeves to get things done
    • Experimental, ready to learn and open to change
    • Keep the customer at the centre of everything you do
    • Good cultural and organizational sensitivity
    • Committed to building a diverse, inclusive work environment

    Critical Leadership Capabilities:
    Leading Change

    • Publicly identifies needed changes or directions that need adjustment, challenges assumptions and norms
    • The ability to “think big” and simultaneously understand and appreciate the details necessary to operationalize overarching strategies and goals; The ability to make sense of complex issues and ambiguous situations
    • Challenges assumptions about “the way things are done”
    • Communicates explicitly what must change, why changes are necessary, and possible outcomes and costs
    • Adjusts communication style to the audience to help them understand and accept the change
    • Encourages people to support and propose changes and ideas

    Building relationships, Collaborating and Influencing

    • Establishes relationships and enhances the levels of cooperation, collaboration, and trust that exist between people, interacting with others personally, competently, and effectively. Establishes relationships inside and outside of the organization. Fosters a culture that makes people feel valued and respected and leverages even difficult or tense circumstances to enhance relationships
    • Negotiates with a genuine give-and-take approach, where both acts as true peers and decisions are shared
    • Spends time identifying all stakeholders necessary and meets or connects with all of them, neglecting no one to shape a collective consensus
    • Identifies opportunities to build relationships that will help others achieve their objectives and reaches out to those people or new people

    Driving Results

    • Responds resourcefully, flexibly, and positively when faced with new challenges and demands. Willingly and effectively deals with the stress and complexities of various situations. Moves forward productively under conditions of change or uncertainty
    • Demonstrates and fosters a sense of urgency, a “can-do” spirit, a sense of optimism, ownership, and strong commitment to achieving goals and organizational success. Demonstrates a strong sense of ownership and a commitment to achieving meaningful results
    • Checks work of self and others against required quality standards
    • Reviews performance and progress on a regular basis to ensure the team is achieving results
    • Tests to see if goals are sufficiently challenging and implements corrective action based on deviations
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