Creative and Design IT Management & Business Others Marketing and PR Media Others
Embassy The Hague
Digital Production Coordinator
Open to the public
Who May Apply/Clarification From the Agency:
All Interested Applicants / All Sources.
For USEFM - FP is 06. Actual FS salary determined by Washington D.C.
Security Clearance Required:
Public Trust - Background Investigation
Appointment Type Details:
Initial contract of one year, includes a one-month probationary period, with view to extension.
We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.
The work schedule for this position is: Full Time (40 hours per week). Start date: Candidate must be able to begin working within a reasonable period of time of receipt of agency authorization and/or clearances/certifications or their candidacy may end.
Relocation Expenses Reimbursed:
Availability: Must be available to travel throughout the Netherlands to develop professional contacts and create content (photo/video of ambassador’s travel, PD programs, etc.) Must be available, with prior notification, to support activities on evenings and weekends.
The Digital Production Coordinator is responsible for the production of all visual and multimedia elements of Mission public engagement, including design, creation and/or acquisition of customized visual and multimedia content, which is disseminated online, in person or via traditional broadcast. Creates compelling visual content for all Mission outreach materials by assessing visual aspects of the host-country media environment, public preferences for visual content formats and dissemination channels, and the impact of Mission visual materials. The incumbent works under the direct supervision of the Strategic Content Coordinator (SCC) or Public Affairs Office (PAO) designee and has no supervisory responsibilities.
Qualifications and Evaluations
Experience: This position requires a total of at least three (3) years of progressively responsible experience in design, creation and packaging of visual and multimedia content for digital marketing, advertising or mass communications purposes, including extensive experience as an advanced end user of industry standard desktop and mobile software applications, internet and related communications technologies, and integration of visual content into web content management systems. [Note: Finalists for this position will be asked to provide a portfolio of original work demonstrating visual and multimedia design competence.]
Job Knowledge: Must have strong creative skills and detailed knowledge of audio and video production, graphic design, and other visual content creation. Must understand how online digital properties and communities function. Must have detailed knowledge of the attitudes of target audience groups, and their preferences for specific content, format, and delivery of visual communication. Knowledge of trends in regional and international communications patterns and how they affect the host-country communications landscape is required. General knowledge of digital promotion techniques, audience analysis and analytics, and customer service standards is required. Must have general knowledge of project management, including defining project objectives, outcomes, and assessment methods.
Must have general knowledge of all sources of USG strategic content: DOS guidance, functional and regional bureau digital communications materials, Mission multimedia content (e.g., ambassadorial and other speeches; public events), sources of third-party content. Detailed knowledge of legal regulations and procedural guidelines affecting use of visual and multimedia content as well as copyright and other restrictions on use of materials is required. General knowledge of U.S. foreign policy in the host country and comprehensive knowledge of the PD mission, its role in the Mission goals, and of both traditional and online engagement tools and programs used to convey U.S. foreign policy to the public is required.
Education: University degree in design, advertising, mass communications, or local equivalent is required.
Language: Speaking/Reading/Writing fluent English and Dutch is required. (This may be tested)
Skills and Abilities, this may be tested:
Analytic: Must have strong analytic skills to identify target audiences & understand use of images, graphics, video & audio. Must be able to perceive the emergence of new audience preferences, trends in information consumption & visual and multimedia norms, to produce targeted visual content. Must be able to analyze content from multiple sources, determine when & how to use it.
Communication/Interpersonal: Must have excellent, documented visual storytelling, written & oral communication skills to create & adapt visual, audio, and printed material for dissemination in English & Dutch. Must have strong interpersonal skills to maintain Mission-wide collaboration on the creation of visual & multimedia content. Must be able to contribute to discussions of priority engagement, strategic content, use of visual & audio materials & dissemination channels. Must have excellent customer relations & interpersonal cross-cultural communication skills. Must be able to tailor communications to fit formal & informal situations, different ethnic, religious, linguistic cultures, brief officers & visitors on communication patterns & trends in digital tools & content dissemination channels for visual communication, able to speak publicly & interpret (English & Dutch) for discussions of content production.
Management: Must be able to bring together offices & agencies from across the Mission, identify & share visual & audio content, as well as identify and resolve, or seek help in resolving, problems with use of visual & multimedia content in online or traditional public engagement. Must be able to contribute to development, updating of procedures, guidelines in response to changing communication technologies, changes in public opinion, formats, and internal preferences for producing, sharing visual & audio content. Must be able to plan, prioritize & manage, multiple projects such as marketing, information, advocacy campaigns & oversee associated project budgets, schedules, daily operations to produce, adapt & disseminate time-sensitive content. Must be able to assess Mission DP capacity & determine which acquisitions (equipment, software) meet Mission needs.
Technical: Must have detailed knowledge of multiple formats, digital tools & platforms for content creation, editing (audio, visual, multimedia & graphic), distribution through diverse channels. Must be able to create & use media sharing sites, podcasts, video, familiar with webinars, gaming, gamification theories, contests & other platforms. Must be highly skilled in use of digital software & editing tools, content databases & reporting tools, familiar with audience analysis & analytic tools (Hootsuite, Google Analytics, etc.). Good keyboarding, data entry skills, excellent familiarity with electronic discovery tools, internet, standard information retrieval practices & procedures are required. Must have good numerical skills to use statistical analyses of audience segments & track impact of digital products.
EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.
All applicants under consideration will be required to pass medical and security certifications.
Benefits and Other Info
Salary: €42,024 annual base salary. An additional 20.2% will be added to the listed Locally Employed (LE) Staff salary for allowances and premiums. You will receive a vacation bonus at 8.2 percent of base pay, a bonus for duty-free days at 3.67 percent of base pay and a year-end bonus at 8.33 percent of base pay. For this FSN-8 position this equates to a total remuneration of €50,513 per annum based on a 40-hour work week.
Locally Employed Staff working at the U.S. Mission in the Netherlands will receive a compensation package that includes pension, health, and other benefits. There are approximately 16 (American and Dutch) holidays a year, in addition to earned annual leave (‘vakantiedagen’).
For EFMs, benefits should be discussed with the Human Resources Office.
The pay plan is assigned at the time of the conditional offer letter by the HR Office.
HIRING PREFERENCE SELECTION PROCESS: Applicants in the following hiring preference categories are extended a hiring preference in the order listed below. Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.
HIRING PREFERENCE ORDER:
1. AEFM / USEFM who is a preference-eligible U.S. Veteran*
2. AEFM / USEFM
3. FS on LWOP and CS with reemployment rights **
IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), equivalent documentation, or certification. A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Acceptable documentation must be submitted in order for the preference to be given.
** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.
For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.?) and for additional employment considerations, please visit the following link.
How to Apply
How to Apply:
In order to be considered for employment applicants must:
When describing relevant work experience, list specific duties, responsibilities and accomplishments, add as much detail as possible.
For supervisory positions include the number of employees supervised.
Submit all required documents listed below.
Failure to do so may result in a determination that the applicant is not eligible and/or qualified.
For more information on how to apply visit the Mission the Netherlands internet site.
All candidates must be able to obtain and hold a Local Security Certification or Public Trust clearance and Certificate of Conduct for Natural Persons (VOG) from the Ministry of Safety and Justice of the Netherlands.
Required Documents: In order to qualify based on education, you MUST submit the requested diploma and/or transcripts as verification of educational requirement by the closing date of this announcement. If you fail to provide requested information, or the information you submit is insufficient to verify your eligibility, you will not be considered for this position.
Residency and/or Work Permit (if applicable, both back and front)
AEFM/USEFM applicants are requested to upload the following documents:
Copy of Orders/Assignment Notification (or equivalent)
- DD-214 - Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (if applicable)
SF-50 (if applicable)
Applicants who are shortlisted for testing and interview will be contacted via email.
The complete position description listing all of the duties, responsibilities, required qualifications may be obtained by contacting the Human Resources Office.
Thank you for your application and your interest in working at the U.S. Mission to the Netherlands.