Digital Payments Coordinator - Global Fashion Brand
G-Star strives to be the most hardcore denim brand in the world|Innovative organization which is driven by data
About Our Client
Since our creation in 1989, G-Star's philosophy has always been, 'Just the Product.' This approach has led to many denim 'firsts': the introduction of 'luxury denim for the streets,' by fusing high-level craftsmanship with street level edge to create a new denim sector; the positioning of raw, untreated denim as a wearable and desirable material; and the evolution of our distinctive denim silhouette, through the adoption of architectural and 3-D thinking into denim construction.
As the Payments Analyst in the E-Commerce team you are responsible for maintaining, expanding and improving our capabilities with regards to accepting payments for our on-line transactions. You will work closely with the customer service, product and trade teams to continuously improve customer experience and conversion rates while minimizing friction, issues and cost. You will lead the development of G-Star's strategy and roadmap when it comes to accepting payments from our customers.
What is the main goal that the job holder must accomplish?
Monitor, identify, resolve and report all issues with regards to accepting payments. Identify opportunities to implement new payment methods, reduce costs and improve the payment and check-out experience and drive the implementation of these opportunities.
Monitor payment KPIs to ensure issues and anomalies are detected and resolved quickly
Co-ordinate and manage the voucher process
Closely monitor developments with regards to new payment methods, build business cases and plan and execute the implementation of these payment methods
Manage relationships with our key payment suppliers
Identify opportunities to improve the check-out and payment processes to increase conversion rates and decrease costs
Document and implement processes with regards to payment processes and procedures
Work together with the Fraud Specialist to find the optimal balance between authorization rates and fraud / chargeback rates
The Successful Applicant
Minimum of two years of work experience with online payments processing or payment operations on the client side
Good understanding of personal data and GDPR topics
Strong analytical and communication skills
Excellent problem solver that can get to the root of problems quickly and can mobilize others to ensure these are resolved quickly
Ability to work independently
A valid VOG
Commercially savvy with strong analytical skills
Highly organized with the capability to multi-task and prioritize to meet tight deadlines
High level of integrity and reliability
Good verbal and written communication skills
English language skills
What's on Offer
Beyond a competitive salary, working at G-Star brings many other perks and exciting opportunities: an awesome and diverse team that collaborates to change the game; a work environment that offers room for fun, inspiration and innovation; a clothing budget; a healthy, and last but not least, a discount on a new bicycle.