The Africa, Europe and Middle East (AEM) region comprises circa 1,000 schools (in a mix of private and state education) across 87 countries in the region. The AEM region is a dynamic and complex environment in which to achieve annual fiscal growth targets of approximately 10% annually.
The Development Administrator AEM:
provides support to The Head and Development and Recognition Managers across AEM to assist in their strategies and action plans,
engages in departmental projects, including the development of new products/services and on-going relationships with external organizations and key stakeholders,
maintains core responsibilities contributing to Development and Recognition meetings, social activities, as well as overall Development and Recognition related events delivery.
Responsibilities and Accountabilities
Managing the day-to-day operations of the office by routing correspondence; managing lead reports in Salesforce; drafting letters and documents; collecting and analyzing information; initiating telecommunications
Organizing and maintaining files and records
Planning and scheduling meetings conferences, teleconferences that are attended by the entire team
Preparing and editing correspondence, reports, and presentations
Attending to any ad hoc requests
Liaise with Associate Manager to support the Development and Recognition team in organizing meetings and events as necessary
Assist Remote Managers with IT, travel and accommodation issues
First point of contact to incoming stakeholder queries
When necessary, providing exemplary customer service to interested schools as they investigate IB’s four programmes
Managing the IBIS migration to Salesforce and assisting with University requests
Supporting the legalization of Diplomas process
Coordinating transcript requests in partnership with Assessment
Overseeing filing process for important Recognition documents.
Key stakeholder engagement
Assisting Head and Managers in planning and organising stakeholder meetings.
Requirements: knowledge, skills and experience
High level administrative and organizational skills. Minimum of 5 years of administrative experience
Excellent written and spoken skills in English with Spanish, Arabic, or French would be a distinct advantage
Good interpersonal skills in a variety of contexts that allow the jobholder to get things done, at ease in a multi-cultural/international environment and at all levels of hierarchy
Knowledge of the IBO in general, its structure and of where to find information.
ICT skills including Microsoft Office 365, Microsoft tools with a professional knowledge of excel and Powerpoint, CRM (Salesforce).
Adaptable, able to prioritize and thrive on multi-tasking
Deadline driven, adaptable, able to prioritize and thrive on multi-tasking
A good team player, motivated to improve and is accountable for initiating and monitoring tasks through
Please note, this position concerns a maternity cover and is limited to 6 months.