Job Properties
  • Job Type
    Full-time Position
  • Background
    Management & Business Others
  • Languages
    English French Spanish
  • Experience Required
    3 - 5 Years
  • Degree Required
    • Province
      International Baccalaureate
    • Date Posted
      January 31,2021
    • VISA
    • IMG_6430
    • Career Consultation
    • CV CHECK
    • internship package

    Development Administrator (AEM)

    Job purpose

    The Africa, Europe and Middle East (AEM) region comprises circa 1,000 schools (in a mix of private and state education) across 87 countries in the region. The AEM region is a dynamic and complex environment in which to achieve annual fiscal growth targets of approximately 10% annually.

    The Development Administrator AEM:

    • provides support to The Head and Development and Recognition Managers across AEM to assist in their strategies and action plans,
    • engages in departmental projects, including the development of new products/services and on-going relationships with external organizations and key stakeholders,
    • maintains core responsibilities contributing to Development and Recognition meetings, social activities, as well as overall Development and Recognition related events delivery.

    Responsibilities and Accountabilities

    Development Team

    • Managing the day-to-day operations of the office by routing correspondence; managing lead reports in Salesforce; drafting letters and documents; collecting and analyzing information; initiating telecommunications
    • Organizing and maintaining files and records
    • Planning and scheduling meetings conferences, teleconferences that are attended by the entire team
    • Preparing and editing correspondence, reports, and presentations
    • Attending to any ad hoc requests
    • Liaise with Associate Manager to support the Development and Recognition team in organizing meetings and events as necessary
    • Assist Remote Managers with IT, travel and accommodation issues

    Customer Service

    • First point of contact to incoming stakeholder queries
    • When necessary, providing exemplary customer service to interested schools as they investigate IB’s four programmes


    • Managing the IBIS migration to Salesforce and assisting with University requests
    • Supporting the legalization of Diplomas process
    • Coordinating transcript requests in partnership with Assessment
    • Overseeing filing process for important Recognition documents.

    Key stakeholder engagement

    • Assisting Head and Managers in planning and organising stakeholder meetings.

    Requirements: knowledge, skills and experience

    • High level administrative and organizational skills. Minimum of 5 years of administrative experience
    • Excellent written and spoken skills in English with Spanish, Arabic, or French would be a distinct advantage
    • Good interpersonal skills in a variety of contexts that allow the jobholder to get things done, at ease in a multi-cultural/international environment and at all levels of hierarchy
    • Knowledge of the IBO in general, its structure and of where to find information.
    • ICT skills including Microsoft Office 365, Microsoft tools with a professional knowledge of excel and Powerpoint, CRM (Salesforce).
    • Adaptable, able to prioritize and thrive on multi-tasking
    • Deadline driven, adaptable, able to prioritize and thrive on multi-tasking
    • A good team player, motivated to improve and is accountable for initiating and monitoring tasks through

    Please note, this position concerns a maternity cover and is limited to 6 months.

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