Job purpose

The Africa, Europe and Middle East (AEM) region comprises circa 1,000 schools (in a mix of private and state education) across 87 countries in the region. The AEM region is a dynamic and complex environment in which to achieve annual fiscal growth targets of approximately 10% annually.

The Development Administrator AEM:

• provides support to The Head and Development and Recognition Managers across AEM to assist in their strategies and action plans,
• engages in departmental projects, including the development of new products/services and on-going relationships with external organizations and key stakeholders,
• maintains core responsibilities contributing to Development and Recognition meetings, social activities, as well as overall Development and Recognition related events delivery.

Responsibilities and Accountabilities

Development Team

• Managing the day-to-day operations of the office by routing correspondence; managing lead reports in Salesforce; drafting letters and documents; collecting and analyzing information; initiating telecommunications
• Organizing and maintaining files and records
• Planning and scheduling meetings conferences, teleconferences that are attended by the entire team
• Preparing and editing correspondence, reports, and presentations
• Attending to any ad hoc requests
• Liaise with Associate Manager to support the Development and Recognition team in organizing meetings and events as necessary
• Assist Remote Managers with IT, travel and accommodation issues

Customer Service

• First point of contact to incoming stakeholder queries
• When necessary, providing exemplary customer service to interested schools as they investigate IB’s four programmes

Recognition

• Managing the IBIS migration to Salesforce and assisting with University requests
• Supporting the legalization of Diplomas process
• Coordinating transcript requests in partnership with Assessment
• Overseeing filing process for important Recognition documents.

Key stakeholder engagement

• Assisting Head and Managers in planning and organising stakeholder meetings.

Requirements: knowledge, skills and experience

• High level administrative and organizational skills. Minimum of 5 years of administrative experience
• Excellent written and spoken skills in English with Spanish, Arabic, or French would be a distinct advantage
• Good interpersonal skills in a variety of contexts that allow the jobholder to get things done, at ease in a multi-cultural/international environment and at all levels of hierarchy
• Knowledge of the IBO in general, its structure and of where to find information.
• ICT skills including Microsoft Office 365, Microsoft tools with a professional knowledge of excel and Powerpoint, CRM (Salesforce).
• Adaptable, able to prioritize and thrive on multi-tasking
• Deadline driven, adaptable, able to prioritize and thrive on multi-tasking
• A good team player, motivated to improve and is accountable for initiating and monitoring tasks through

Please note, this position concerns a maternity cover and is limited to 6 months.