Job Properties
  • Job Type
    Full-time Position
  • Background
  • Languages
  • Experience Required
    1 - 2 Years
  • Degree Required
    • Province
    • Date Posted
      September 29,2020
    • Career Consultation
    • CV CHECK
    • internship package
    • Premium Package

    Desktop EUC L1 (Ad-Hoc Backfill)

    experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
  • Installing, troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems as well as desktop applications.

  • Ability to perform smart hand activity under instruction based activities at sites.

  • Ability to lift/ move computer equipment weighing up to 50Lbs.

  • Skilled in desk side support and PC break/fix including basic administration of Windows O/S.

  • Experience with Anti-spyware and Anti-virus software.

  • Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability.

  • Ability to troubleshoot issues with systems and networks using good deductive reasoning skills.

  • Good written and oral communications skills with clients and management as well as people skills.

  • Ability to work with deadlines and complete tasks on-time.

  • Preferably with an Associate's Degree in Electronics and CompTIA A+ Certification.

  • Knowledge and experience of ticketing tools ( ServiceNow / Remedy etc.),

  • Basic understanding and troubleshooting of Mobile Device Management system( AirWatch / XenMobile/ Mobile iron etc.),

  • Basic understanding and troubleshooting for VOi, SCCM/ LANDesk/Altris, Skype for Business, OneDrive.
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