Deskside Technician - Nike European Headquarters | Hilversum
The position will require the technician to work in a mixed mode by either; visiting the end-user's desk location, working “remotely” from the IT department office, or at the client's Performance Bar location(s) serving customers face to face in real time.
Nike's European Headquarters (EHQ) in Hilversum, Netherlands.
The role also requires support to equipment and systems including (but not limited to); Windows and Apple computers, Windows, Android and Apple phones, printers, networking devices, peripherals, and both common and bespoke software applications. As well as standard corporate office.
Responsibilities include, but are not limited to:
The team of technicians operates a walk-up “Performance Bar” in the client office resolving issues in real time;
Hands-on support of;
Windows 10 and Apple OS/X devices.
iOS, Android and Windows phones
iPads and Windows tablets
Microsoft Office Suites (13/16/0365) on Windows and Mac
AV/VC and networking equipment
Off the shelf and bespoke software applications
Use of the client's ITSM tool, Service-Now to create, update and resolve Incident and Request records;
Problem solving: direct and assertive attitude
Analysis: pin points problems and tackles them in a logical, step-by-step way
Very strong sense of customer service (this is a customer facing role)
Excellent Verbal and Written Communication Skills in English (Dutch is a benefit but not a requirement)
Ability to resolve Windows 10 and OS X Operating System Issues and Errors
Basic Network troubleshooting skills and knowledge (mainly Cisco)
Proficient in the latest Microsoft Office Applications (2013 and higher)
Customer infrastructure support (wiring and connectivity)
Handig om te kunnen: Nederlands
The customer's offices offer benefits such as onsite sport facilities (basketball court, running tracks, and more), an onsite restaurant and Starbucks coffee bar, as well as good transportation links to neighboring cities.
We regularly have openings for IT technicians. Want more info? Contact us at via de button "Solliciteer nu" op deze pagina.