Thomas J. Watson said it best: “Good design is good business.” Visualization is critical to discovering data-driven insights and effectively communicating that knowledge to others. Designers at IBM work to create experiences that work together, work the same, and work for our clients. Does the thought of creating the platform at the heart of solutions like Watson, Blockchain, IoT, and Security excite you? If so, read on!
Your Role and Responsibilities
Garage Designers in IBM’s Garage are part of a cross-functional team that delivers a unique client co-creation experience to accelerate client transformation. As part of an entrepreneurial team, you will lead UX and customer/user journey design for prioritized use cases and minimum viable skills (MVS), often reimagining how work is performed. You will synthesize research, client insights and requirements to craft user experiences that connect people in meaningful, enduring ways with products, services, and brands. You will apply information architecture, research, and evaluation in user design. You will facilitate and lead design sessions with clients and IBM team, using contemporary methods and tools. You will connect the dots at both abstract and tactical levels as 50% of role is software focused and 50% is facilitating. An ideal candidate is empathetic, expressive, inquisitive, and divergent.
To be successful in this role you will need to:
This is a unique role as you are a Designer who identifies technical solutions in addition to providing UX and UI solutions, including helping the team draft RFPs.
Be comfortable framing business solutions around technology
Guide the team to think about objectives in a new manner and overcome challenges by creating unique solutions
Be highly skilled in both visual and UX design; have excellent written communication and storytelling skills
Apply IBM Design Thinking methods, translating requirements into hypotheses, research, and facilitation to uncover emotional connections with products
Works in an Agile, collaborative environment to understand stakeholder requirements and ensure that designs address user pain points and serve the users with an elite experience
Build and maintain a trusted relationship with cross disciplinary IBM and client teams
Work closely with senior leaders, explaining design decisions to build consensus
Provide thought leadership among the network of Designers and client stakeholders
Turn ideas into reality with a focus on innovation and development of new processes, ways of work, and technology
Demonstrate a growth mindset and continuous learning by staying up to date on the latest design tools and methods
Apply relevant industry experience to shape solutions
Required Technical and Professional Expertise
Required Professional and Technical Expertise:
Extensive experience in UX Design with an appreciation of the application of typographic skills, understanding of colour and visual hierarchy, iconography, and aesthetics
Deep experience in a client facing role, including workshop facilitation to shepherd through the IBM Client Garage methods, anticipate client needs, and work with peers and executives to help the client have an excellent experience
Experienced in using design thinking and agile practices beyond software to all levels of business
Experience as a Lead Designer role with the capability of supporting non-designers mentally make their way through new concepts and adjusting techniques to ensure all clients leave with a clear understanding of the value of design and their role in reaching the ideal user experience
Preferred Technical and Professional Expertise
As per job description
About Business UnitIBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.
Your Life @ IBMWhat matters to you when you’re looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
About IBMIBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.