We envision a future where Booking.com is the one-stop solution for all travel needs. We are working towards offering a fully connected trip – where every aspect of the travel experience can be planned and booked through our mobile app and website.
This role sits within the Engagement organisation of the Accommodation business unit.
The Accommodation business unit represents the largest share of Booking.com’s business today. Our goal is to serve and retain customers in the best possible way across multiple product verticals. As we transition from a transactional view of the world to a customer-focused approach, the Engagement organization plays a critical role in this goal. Engagement’s mission is to ensure an experience built around trust, ease of use and personalization that drives the best match for our customers across core elements of their journey from searching for an accommodation to completing their booking – search, match, book and stay. Our core experience has evolved over the years, and we foresee a lot of opportunity to develop it further.
As the Design Manager responsible for the Search and Trip Types areas in Engagement, you will look after 4-6 designers within several product teams. You will drive the longer-term design direction of our customer journey with a special focus on the search experience, by helping travelers narrow down their options using relevant destination and property recommendations, and by providing the right content at the right time. Your team will define and explore future ways of personalising the booking experience to address the needs of travellers with specific intent, like beach, nature or ski trips.
Working collaboratively with stakeholders across the business and other design leaders, you’ll be a key driver of success to provide the best possible search and match experience for travellers around the world.
Design Managers are capable in the design craft and strong leaders deeply committed to the discipline of management and the career development needs of others within the design craft. Their primary focus is on empowering their direct reports to do their best work rather than doing practical design work as individual contributors. They have a clear grasp of the needs of the business and work to effectively balance them alongside the needs of their direct reports, ensuring a clear understanding of expectations and minimizing surprises.
Management & Leadership
Manages a team of designers; including their deliverables, allocation, performance, progression; owns workability and long-term illness cases with the assistance of the Senior Design Manager. Is able to lead in ambiguous situations, with less or fragmented data, lack of decision support.
Ensures the development of individuals within the organization. Coaches and mentors individual designers to improve craft, deliverables, communication, and career advancement; evaluates and elevates individuals’ process and craft through critique, review, or other measurable steps.
Participates in hiring of new employees: identifies headcount needs for designers aligned to track or business objectives; works with business and design stakeholders to assess gaps and acquire resources; coordinates with HR and Central Design in order to recruit and interview candidates for identified roles.
Works with individuals and groups to define clear and measurable day-to-day, quarterly, and longer-term goals, aligned with business and stakeholder needs.
Helps reports prioritize work on product and community (Pricing or UX) focused initiatives and projects; guides the scope and definition of work to capitalize on their reports’ strengths, ensure focus and priorities are maintained, and that schedules and expectations are realistic.
Demonstrates experience managing stakeholders, processes, business priorities and projects, as well as the ability to influence and guide individuals
Networks across multiple teams, departments and disciplines as necessary to achieve objectives and manage dependencies and stakeholders; proactively builds productive relationships across teams.
Highly adept at product design processes and quality execution, as well as ability to become familiar with and influence the department's strategic narrative, programs, offers, and UX. Will contribute to our overall Partner or overall Customer experience.
Is able to consider high-level UX strategies, goals, and results as well as sweat the details of every design solution; comfortable at either level. Is able to identify a (broad) problem and break it down into the smallest step required to validate a solution, has a well-structured thought process, and has the ability to make progress in an ambiguous environment.
Advances reports’ understanding and application of user-centered design concepts, methods, and techniques to enable and advance quality design and outcomes. Coaches on related communication, presentation, negotiation, and influence techniques. Encourages data-led not data-governed decision making.
Works closely with Copy and Research individual contributors and leadership in order to forge strong UX alliances and collaboration practices that result in quality and cohesive end-to-end experiences and effective Product partnership and influence.
Encourages and enables their direct reports in facilitating workshops, sprints, critiques, reviews, or other collaborative processes across teams or tracks in order to engage direct reports, peers, and key stakeholders and in order to foster growth and improvement.
Develops and drives improvement or implementation plans to relevant design systems and design principles; Works with design leadership and others to ensure product, craft, quality, and accessibility standards and requirements are applied across their reports’ tracks, teams and products.
Demonstrates awareness of current and upcoming trends in market, technology and design; shares this knowledge widely and encourages others to learn.
Commercial Awareness & Communication
Acts as a consistent advocate for end user needs and perspectives in discussions, reviews, and critiques.
Guides the department's leadership, product, and UX team members in appropriate ways to create, validate, and implement appropriate UX strategies, prototypes, UX solutions, and hypotheses through reviews and quantitative and qualitative evaluation methods.
Champions an advanced understanding of Booking’s brand, copy and design standards, systems, and guidelines and their use across the work of their teams. Works with the Design Systems and Design Language leadership and teams to implement common components and design assets, to give those teams relevant requirements and feedback, and to represent change and innovation to the department's teams.
Strong interpersonal skills
Strong work ethic; self-directed and resourceful
Solution-oriented and result-driven
Proactive, flexible and capable of working independently as well as working as part of a UX and leadership team
1-3 years of successfully managing and mentoring designers in multidisciplinary teams
Over 5+ years directly applicable IC (Individual Contributor) design experience within a mass consumer digital environment, such as Marketplaces, SaaS, Media, Travel, Retail, etc in customer-orientated user experience design projects
Extensive knowledge of current design processes, software, tools and techniques
Documented creative ability to develop ideas, flows, designs andpropositions to engage customers and stakeholders
Is able to communicate ideas clearly & is able to explain approach, strategy, previous projects in a sensible way. Persuasion and negotiation skills.
Strong theoretical and practical user-centred design skills
Experience of working with Tech and Commercial stakeholders, and managing their objectives
Experience and knowledge of vision-setting, design strategies and principles, prototyping, testing, experimentation (A/B and multivariate testing processes) desired
Experience working with a broad spectrum of designers and design deliverables, from brand implementation to visual design to interaction design and UI/IA preferred
Knowledge of Lean UX, Lean startup, Design Thinking, and agile a plus
An opportunity to contribute to a high scale, complex, world renowned product and seeing real time impact of your work on millions of travelers worldwide.
Be part of a truly international fast paced environment and performance driven culture.
Various opportunities to grow technically and personally via side projects, hackathons, conferences and your involvement in the community.
Full relocation support for you and your family (if the case) to move to Amsterdam - one of the most cosmopolitan cities in Europe. We have fine-tuned this process by successfully relocating 300+ Technology professionals to Amsterdam in the last year alone!
Headquarters located in one of the most dynamic cities in Europe: Amsterdam
Performance-based company that offers 29 vacation days, career advancement, and lucrative compensation, including bonuses and stock potential
Discount on Booking.com accommodations with the “Booking Deal” including other perks and benefits
Company-sponsored family and social activities to help our employees become integrated with each other and Dutch culture
Diverse and creative colleagues from every corner of the world
Generous relocation package, ensuring a smooth transition to working and living in Amsterdam
With over 70 different nationalities within the technology department alone, you will be able to absorb new skills and grow your career in a multicultural environment.
Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.