As a Design Manager within Product Foundations & Help Technologies, you’ll be at the heart of the evolution towards a unified customer experience for travellers around the world. Working across the guest, partner and agent experience, you will have the opportunity to assist the Senior Design Manager in building a scalable, high-performing and resilient organisation. In addition to effectively balancing the needs of the business, through empowerment and support of your direct reports to do their best work, you will be contributing to building the post booking vision for the connected trip experience. Your teams will own the creation of highly integrated product agnostic and cross platform user flows, design patterns, and guidelines, contributing towards our vision of a unified book to stay & help experience (whether that be guest, partner or agent-facing).
You will collaborate with many internal and external cross-functional teams and stakeholders across the business, and other design leaders. You will be passionate about the overall user experience, advocate for the customer — while being flexible in how to get there—adapting designs in response to data and evolving product capabilities. Having an agile mentality is a key factor to succeed in this role. You will support your team members to identify, create and align smart and scalable product patterns and guidelines, that balance both present and future needs of the business without compromising the book to stay customer experience.
Scalability and resiliency are highly valued here and cannot be overlooked. We have both internal and external demanding customers.
This role sits within the Product Foundations & Help Technologies organisation of the Accommodation business unit.
Design Managers are capable in the design craft and strong leaders deeply committed to the discipline of management and the career development needs of others within the design craft. Their primary focus is on empowering their direct reports to do their best work rather than doing practical design work as individual contributors. They have a clear grasp of the needs of the business and work to effectively balance them alongside the needs of their direct reports, ensuring a clear understanding of expectations and minimizing surprises.
Management & Leadership
Manages a team of designers; including their deliverables, allocation, performance, progression; owns workability and long-term illness cases with the assistance of the Senior Design Manager. Is able to lead in ambiguous situations, with less or fragmented data, lack of decision support.
Ensures the development of individuals within the organization. Coaches and mentors individual designers to improve craft, deliverables, communication, and career advancement; evaluates and elevates individuals’ process and craft through critique, review, or other measurable steps.
Participates in hiring of new employees: identifies headcount needs for designers aligned to track or business objectives; works with business and design stakeholders to assess gaps and acquire resources; coordinates with HR and Central Design in order to recruit and interview candidates for identified roles.
Works with individuals and groups to define clear and measurable day-to-day, quarterly, and longer-term goals, aligned with business and stakeholder needs.
Helps reports prioritize work on product and community-focused initiatives and projects; guides the scope and definition of work to capitalize on their reports’ strengths, ensure focus and priorities are maintained, and that schedules and expectations are realistic.
Demonstrates experience managing stakeholders, processes, business priorities and projects, as well as the ability to influence and guide individuals.
Networks across multiple teams, departments and disciplines as necessary to achieve objectives and manage dependencies and stakeholders; proactively builds productive relationships across teams.
Acts as a subject matter expert on product design and product design processes, as well as their product area or business topic;
Advances reports’ understanding and application of user-centered design concepts, methods, and techniques to enable and advance quality design and outcomes. Coaches on related communication, presentation, negotiation, and influence techniques. Encourages data-led not data-governed decision making.
Works closely with Copy and Research individual contributors and leadership in order to forge strong UX alliances and collaboration practices that result in quality and cohesive end-to-end experiences and effective Product partnership and influence.
Encourages and enables their direct reports in facilitating workshops, sprints, critiques, reviews, or other collaborative processes across teams or tracks in order to engage direct reports, peers, and key stakeholders and in order to foster growth and improvement.
Develops and drives improvement or implementation plans to relevant design systems and design principles; Works with design leadership and others to ensure product, craft, quality, and accessibility standards and requirements are applied across their reports’ tracks, teams and products.
Demonstrates awareness of current and upcoming trends in market, technology and design; shares this knowledge widely and encourages others to learn.
Commercial Awareness & Communication
Acts as a consistent advocate for end user needs and perspectives in discussions, reviews, and critiques.
Guides the department's leadership, product, and UX team members in appropriate ways to create, validate, and implement appropriate UX strategies, prototypes, UX solutions, and hypotheses through reviews and quantitative and qualitative evaluation methods.
Champions an advanced understanding of Booking’s brand, copy and design standards, systems, and guidelines and their use across the work of their teams. Works with the Design Systems and Design Language leadership and teams to implement common components and design assets, to give those teams relevant requirements and feedback, and to represent change and innovation to the department's teams.
Develops and maintains collaborative relationships with internal and external UX stakeholders, always with laser focus on delivering a unified and scalable customer experience, avoiding ‘overfitting’ to a particular product or use-case.
Actively engages with other managers and departments in order to improve management processes, contribute to overall performance evaluation and improvement
5+ years’ experience delivering global products in a similar large scale product led environment
1-3 years of successfully managing and mentoring designers in multidisciplinary teams
Strong interpersonal skills
Strong work ethic; self-directed and resourceful
Solution-oriented and result-driven
Proactive, flexible and capable of working independently as well as working as part of a UX and leadership team
Extensive knowledge of current design processes, software, tools and techniques
Documented creative ability to develop ideas, flows, designs and propositions to engage customers and stakeholders
Is able to communicate ideas clearly & is able to explain approach, strategy, previous projects in a sensible way. Persuasion and negotiation skills
Strong theoretical and practical user-centred design skills
Experience of working with Tech and Commercial stakeholders, and managing their objectives
Experience and knowledge of vision-setting, design strategies and principles, prototyping, testing, experimentation (A/B and multivariate testing processes) desired
Experience working with a broad spectrum of designers and design deliverables, from brand implementation to visual design to interaction design and UI/IA preferred
Knowledge of Lean UX, Lean startup, Design Thinking, and agile a plus
Living and working in Amsterdam, one of the most cosmopolitan cities in Europe
Contributing to a high scale, complex, world renowned product and seeing real-time impact of your work on millions of travellers worldwide
Working in a fast-paced and performance driven culture
Opportunity to utilize technical expertise, leadership capabilities and entrepreneurial spirit
Promote and drive impactful and innovative engineering solutions
Technical, behavioural and interpersonal competence advancement via on-the-job opportunities, experimental projects, hackathons, conferences and active community participation
Competitive compensation and benefits package and some great added perks of working in the home city of Booking.com
Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.