Job Properties
  • Job Type
    Full-time Position
  • Background
    Management & Business Others
    Marketing and PR
  • Languages
    English Danish
  • Experience Required
    3 - 5 Years
  • Degree Required
    Bachelor
    • Province
      272 reviews
    • Date Posted
      May 12,2021
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    • 周年特惠 IP

    Danish Speaking Customer Operations Agent

    At BESTSELLER, we are more than 15,000 people working for over 20 fashion brands such as JACK & JONES, SELECTED, VERO MODA, ONLY, PIECES, VILA, OBJECT, MAMALICIOUS, NAME IT, NOISY MAY and Y.A.S.



    At BESTSELLER E-Commerce, we are an international team of 170 people from more than 40 nationalities with the purpose to drive all e-commerce functions at BESTSELLER. With our office in the heart of Amsterdam as well as locations in Poland and Denmark, we are supporting all fashion brands of the BESTSELLER family and sell online in 15 countries around the world. We work in an environment where fashion meets technology. Challenging ourselves to offer the best experience to our customers and stakeholders and to work with the latest technologies is what drives us. As a team, we value autonomy and flexibility. We thrive in a flat organization, where everyone has the chance to grow and learn. For more information, please go to https://about.bestseller.com.

    We are a family-oriented company that takes care of their employees offering different benefits such as:
    • Competitive salaries
    • 50% discount on all the BESTSELLER
    • Relocation assistance for internationals
    • Gym memberships discounts
    • Flexible working times (FLEXIBILITY)
    • Catered breakfast and lunch in the office
    • A workplace run on trust with a positive, inspiring working atmosphere
    • A culture of trust, autonomy, and continuous feedback
    • Extensive onboarding
    • Plenty of opportunities of professional and personal development (LEARNING)


    We are currently looking for a results-driven individual to join us on our exciting digital journey and contribute to boosting growth through digitalization in a global fashion company. Will you be our new Danish speaking Customer Operations Agent?

    THE TEAM

    Our customer service team is fundamental to the success of our business. Via phone, email and chat, they serve and support customers across Europe, in 10 different languages. They take pride in ensuring a seamless and quality focused process and constantly work to improve and create a better customer experience across all the BESTSELLER brands (JACK & JONES, VERO MODA, ONLY and many more). As a Customer Operations Agent, you will be part of an energetic and international team. You will assist and help our E-commerce customers to ensure that they always receive first class treatment.



    YOUR RESPONSABILITIES

    • Communicate via different channels (chat, WhatsApp, e-mail, phone and through partners)
    • Investigate inquires using internal and external stakeholders and systems
    • Have an in-depth knowledge of macros and (when created) phone scripts in relevant languages and English
    • Be able to process orders through various systems
    • Make claims
    • Process refunds
    • Identify fraudulent behaviour
    • Attend meetings and trainings to ensure knowledge is up-to-date
    • Translate text for customer contacts on an ad-hoc basis
    • Be a team player and assist colleagues when needed
    • Raise any areas of improvement with your Customer Operations Senior

    REQUIRED SKILLS

    • Native Danish speaker/fully fluent
    • Fluent in English
    • Excellent communication and interpersonal skills
    • Interest in fashion and you are preferably an avid online shopper

    INTERESTED?

    We look forward to hearing from you! Please apply directly using the apply button below or via our website. In case you have any further questions about the role, you are welcome to contact Anthony Allen via anthony.allen@bestseller.com

    MORE ABOUT US!

    Website - https://about.bestseller.com/jobs/design-your-future/e-commerce

    Instagram - @bestseller_ecommerce

     
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