At Packhelp, we are rethinking what creating custom-branded packaging should be. We are now serving more than 30,000 customers from 30 countries. We make the process of designing and ordering packaging as smooth and seamless as possible. With a minimum order quantity of just 30 pieces, we have enabled thousands of companies to order their custom packaging without the hassle or ruining their budgets. Our mission is to become the best-in-class place to order packaging online. With hundreds of new ideas, lots of experience, a range of new products and a growing customer base, we are now in full scale-mode! It is a great time to join our team and kick-start your career as part of a startup.
Join a company, which was listed as #1 in Deloitte's Fast 50 Central Europe 2020 ranking, as the fastest growing technology company in the region, was listed among the most prominent start-ups in Europe by Business Insider, and has raised more than 10 Milion € from leading VC funds such as White Star Capital (Canada), ProFounders (UK) and SpeedInvest (Austria).
In Customer Support you will be taking care of the customer’s needs by providing and delivering professional, high quality support and assistance before, during, and after the customer’s requirements are met.
If your second name is empathy or helper, and you love to be in constant contact with people - the role of Customer Support is made for you! Right now we are looking for someone to work on Dutch market. If the following sounds right for you, apply below!
fluency in English and Dutch
strong organizational skills
positive attitude and good communication skills
willingness to help people and solve problems
Supporting customers visiting the website throughout the purchasing process
Engaging our customers and ensuring their satisfaction
Helping in the case of technical issues and advising/consulting throughout the designing process
Qualification of strong sales leads
Process analysis and support of the Sales Automation and Success team in the continuous improvement of the sales processes
Actively influencing the development of the Help Center and customer communication strategy
Supporting the production team in customer after-sales services
Cooperation with the IT team in identifying and solving technical bugs reported by clients
Atmosphere of a start-up with remote-first culture
Work with a team of experienced, data-driven professionals
Diversity of projects & initiatives
MacBook and other necessary hardware
Career boost budged, private medical care and sports card (or equivalent)
Our ambition is to create a pioneering product on a world-class level
Our team is built from people who love what they do and believe in the value of what they create
We solve problems instead of forwarding them
We truly believe that a friendly approach in the workspace gives the best results. Our team consists of friends, not co-workers
Start-up + technology = awesome job & experience
We are addicted to celebrations, team integrations, trips and general fun-having activities