Over onze klant

A world leader in innovative, casual footwear which has sold millions of clothing in multiple countries!

Taken en verantwoordelijkheden

During this position you are responsible for the following tasks. Order Management:

• Track and Trace orders.
• Investigate irregularities of orders and inform customers as required.
• Actively insure that orders flow through the system flawlessly by managing exceptions.
• Handle return requests incl. arranging of pick-ups.
• Handle of non-inventory credit or invoice requests.

Communication:

• Provide product and service information to customers.
• Provide information on status of orders to Sales as well as customers.
• Communicate late, incomplete or cancelled orders as well as changes to the collection within set timeframes.
• Log in and update customer information in CRM systems.
• Resolve product or service problems by clarifying the customer complaints; expedite correction or adjustment; follow up to ensure resolution.
• Recommend potential services to management by collecting customer information and analyzing customer needs.
• Prepare product or service reports by collecting and analyzing customer information.
• Escalate issues in a structured way to CS Management or contact departments.
• Participate in process improvements.

Sales:

• Support Sales with any information required from the head office

a new challenge at an international company
a chance to work at a global leader in the retail industry

Profiel

The successful candidate has:

• Excellent customer handling skills
• Excellent communication skills written and verbal in English (Dutch, German, French, Norwegian, Swedish or Finnish as an extra language is a plus)
• Solid problem-solving skills with Quality focus
• Good interpersonal skills
• PC literate & Multitasking
• Flexibility to take on additional responsibilities and tasks when required
• Is able to work under pressure and meets deadlines
• Possess natural curiosity to understand processes, departments & clients
• Have a proactive approach in tackling new challenges
• SAP would be a plus
• Per immediately available. (as of available tomorrow) Candidates who are not immediately available will not be reviewed.

Aanbod

• Competitive salary
• Great work environment
• 8% Holiday Allowance
• Travel allowance