Job Properties
  • Job Type
    Full-time Position
  • Background
    Management & Business Others
    Marketing and PR
  • Languages
    English Swedish Finnish German French
  • Experience Required
    1 - 2 Years
  • Degree Required
    Bachelor
    • Province
      262 reviews
    • Date Posted
      April 06,2021
    • VISA
    • MOCKINTERVIEW
    • IMG_6430
    • Career Consultation
    • COVERLETTER CHECK
    • CV CHECK
    • internship package

    Customer Support Ordermanagement Dutch-English

    Over onze klant

    A world leader in innovative, casual footwear which has sold millions of clothing in multiple countries!

    Taken en verantwoordelijkheden

    During this position you are responsible for the following tasks. Order Management:
    • Track and Trace orders.
    • Investigate irregularities of orders and inform customers as required.
    • Actively insure that orders flow through the system flawlessly by managing exceptions.
    • Handle return requests incl. arranging of pick-ups.
    • Handle of non-inventory credit or invoice requests.
    Communication:
    • Provide product and service information to customers.
    • Provide information on status of orders to Sales as well as customers.
    • Communicate late, incomplete or cancelled orders as well as changes to the collection within set timeframes.
    • Log in and update customer information in CRM systems.
    • Resolve product or service problems by clarifying the customer complaints; expedite correction or adjustment; follow up to ensure resolution.
    • Recommend potential services to management by collecting customer information and analyzing customer needs.
    • Prepare product or service reports by collecting and analyzing customer information.
    • Escalate issues in a structured way to CS Management or contact departments.
    • Participate in process improvements.
    Sales:
    • Support Sales with any information required from the head office

    a new challenge at an international company
    a chance to work at a global leader in the retail industry

    Profiel

    The successful candidate has:
    • Excellent customer handling skills
    • Excellent communication skills written and verbal in English (Dutch, German, French, Norwegian, Swedish or Finnish as an extra language is a plus)
    • Solid problem-solving skills with Quality focus
    • Good interpersonal skills
    • PC literate & Multitasking
    • Flexibility to take on additional responsibilities and tasks when required
    • Is able to work under pressure and meets deadlines
    • Possess natural curiosity to understand processes, departments & clients
    • Have a proactive approach in tackling new challenges
    • SAP would be a plus
    • Per immediately available. (as of available tomorrow) Candidates who are not immediately available will not be reviewed.

    Aanbod

    • Competitive salary
    • Great work environment
    • 8% Holiday Allowance
    • Travel allowance
     
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